Workplace Evolution Coordinator, Senior

Job Description:

About the Role

You are the architect of our digital workplace experience and the primary guide for employees navigating our office technology. You will balance technology focused data workmanaging workplace systems and building utilization dashboardswith employee-facing engagement acting as the primary point of contact for employees navigating our physical and digital workspaces.

You are responsible for the strategy integration and analysis of our workplace tool ecosystem and will manage the day-to-day administration and optimization of our workplace tools in partnership with stakeholders. You will ensure our systems (desk booking SAP and space management) are running smoothly while extracting the data needed to tell the story of how our offices are being used. You will maintain and improve upon the source of truth dashboards that help shape our global portfolio strategy and feed into the design for our physical workspace.

Dow Jones Real Estate & Workplace Team is seeking a senior coordinator who will report directly to the Sr Manager AMER Real Estate & Global Workplace Evolution based in our NYC office.

You Will:

• Employee Experience & Support: Act as the front-line ambassador for workplace technology. Provide empathetic patient support for employees experiencing issues with desk bookings meeting room tech or wayfinding tools.
• Systems Management & Administration: Oversee and optimize the workplace tech stack including but not limited to sensor platforms (Avuity) and desk booking software (Kadence). This includes managing user permissions updating floor plans and troubleshooting desk/room booking issues.

• Data Integration: Ensure seamless data flow between HRIS (Workday/BambooHR) Finance systems (SAP) and Workplace tools to maintain high data integrity.
• Metric Development: Define and track key performance indicators (KPIs) including:
  • Utilization: Peak vs. average occupancy neighborhood-level density.
  • Efficiency: Cost per seat rentable square feet (RSF) per head.
  • Financials: Total occupancy cost remaining lease obligations.
• Visual Storytelling & Dashboards: Pull weekly and monthly metrics on space utilization badge swipes and headcount. Build and maintain live executive-level dashboards that visualize portfolio health and trends.

You Have:

• Experience: 3 years of experience in Workplace Operations Real Estate or a Business Analyst role.
• Tech Stack Proficiency: *SAP Experience with platforms like Kadence / iOffice Avuity or ServiceNow.
  • BI Tools: Advanced proficiency in Tableau.
  • Data Handling: Strong SQL skills and Excel mastery (vlookups pivots and complex modeling are second nature).
• Data Skills: * Excel Mastery: You should be comfortable with pivot tables and data cleaning.
  • Visualization: Basic to intermediate experience with Power BI or Tableau.
• Detail Oriented: High level of accuracy is requiredespecially when managing seating charts or financial data where small errors have a large impact.
• Communication: Ability to explain complex data sets to non-technical stakeholders in a way that prompts decision-making.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.