Lead ServiceNow Administrator

Ideal Candidate Profile

The ideal candidate is a modern IT leader with a strong customercentric mindset who drives servicedelivery excellence and operational stability. This role requires experience implementing and supporting ServiceNow in large global environments including during mergers and acquisitions. You will standardize processes strengthen platform performance and continuously improve the employee experience across the organization.

Position Summary

Acuity is seeking a seasoned ServiceNow Systems Engineer and Subject Matter Expert to serve as the primary technical lead during a period of transition. This role is responsible for performing a technical audit of the current environment stabilizing the platform and maintaining ServiceNow health while a new support structure is established.

You will lead platform administration upgrades integrations and strategic decommissioning efforts as processes transition to a new ServiceNow instance. The Senior ServiceNow Administrator will manage optimize and extend the ServiceNow platform to support critical IT and business workflows ensuring stability security and compliance within a regulated financial services environment.

This role requires deep expertise in ServiceNow administration and development strong knowledge of ITSM and CMDB best practices and the ability to collaborate effectively across technical and business teams while executing against a defined roadmap and product backlog.

This is a hybrid role with 3 days per week onsite in our St. Louis office.

Key Responsibilities

Platform Stability & Administration

• Serve as the primary technical lead working closely with the platform owner and lead developer as the new team is formed
• Perform comprehensive environment health checks and technical discovery to understand existing configurations and customizations
• Manage daytoday ServiceNow administration including users groups roles and security ACLs
• Troubleshoot and resolve complex platform and integration issues
• Manage upgrades patches cloning and release validation across environments

Module & Capability Management

• Support and maintain core ServiceNow modules including ITSM CMDB ITAM ITOM and SecOps
• Ensure CMDB integrity through reconciliation rules discovery service mapping and governance aligned to ITIL v4 and CSDM
• Manage and troubleshoot REST/SOAP integrations IntegrationHub workflows and MID Servers
• Develop and maintain integrations with enterprise systems such as Microsoft Intune Azure and other SaaS platforms

Architecture Governance & Continuous Improvement

• Act as lead ServiceNow technical architect defining currentstate and targetstate architecture
• Own platform governance security compliance and standards enforcement
• Identify performance bottlenecks and implement remediation strategies
• Collect and analyze metrics to track platform usage workflow efficiency and operational health
• Maintain technical documentation covering architecture data governance and system design

Collaboration & Delivery

• Work within Agile methodologies to support design development testing deployment and postdeployment support
• Partner with ITSM infrastructure application asset and security teams to support impact analysis and root cause analysis
• Mentor ServiceNow and CMDB resources and contribute to roadmap planning

Required Qualifications

• ServiceNow Certified System Administrator (CSA) required; CAD or CIS certifications preferred
• 8 years of enterprise ServiceNow administration experience
• Strong understanding of ITSM processes and best practices
• Proven ability to work independently in complex environments
• Strong forensic troubleshooting skills including reading existing JavaScript GlideRecord Business Rules and Script Includes
• Experience with CMDB Discovery Service Mapping and data governance
• Proven experience with ITSM CMDB ITAM ITOM SPM and SecOps
• Integration experience using IntegrationHub REST APIs SOAP and MID Servers
• Proficiency in JavaScript HTML CSS and ServiceNow configuration tools
• Ability to document architecture data models and technical designs

Technical Skills

• Enterprise ServiceNow administration and CMDB ownership
• CSDM and ITIL v4 alignment
• Integration workflows APIs MID Servers and ETL concepts
• ServiceNow Flow Designer Business Rules Script Includes Scheduled Jobs
• Strong understanding of infrastructure components (onprem cloud containers)

Preferred

• Additional ServiceNow certifications (ITOM Discovery CMDB IntegrationHub)
• ITIL v4 Foundation
• Scripting experience (JavaScript PowerShell Python)

Soft Skills

• Strong analytical and problemsolving abilities
• Excellent written and verbal communication skills
• Ability to collaborate with senior leadership and crossfunctional teams
• Strong organizational and project management skills
• High attention to detail and sound judgment under pressure

Preferred Experience

• ITSM ITAM ITOM and CMDB implementations
• Reporting and dashboard development for operational insights
• ServiceNow update sets migrations and performance tuning
• Agile delivery methodologies (Scrum or Kanban)

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $100000- $125000 base salary compensation range. Actual base pay could vary based on factors including but not limited to experience subject matter expertise geographic location where work will be performed and the applicants skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package including but not limited to medical dental vision life and 401(k). Please note that the job title is subject to change based on the selected candidates experience and education.

About Focus Financial Partners

Focus is a leading financial services firm comprised of integrated wealth management family office and business management services. Blending deep expertise and expansive resources with a boutique client-first fiduciary philosophy Focus helps individuals families and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus visit follow the company onLinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidates skillset and without regard to an employee or candidates race color religion sex (including pregnancy) gender identity sexual orientation national origin age disability genetic information veteran status or any other characteristic protected by local state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact .

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