Director, IT Product Management

Manulife

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profile Job Location:

Boston, NH - USA

profile Monthly Salary: Not Disclosed
Posted on: 3 days ago
Vacancies: 1 Vacancy

Job Summary

This is an opportunity to lead delivery for Client Management and Sales Enablement products at a leading asset manager. As Product Delivery Director youll manage a cross-functional team to drive strategic initiatives platform enhancements and operational excellence across client reporting onboarding servicing and sales enablement (Client 360 CRM content enablement). Youll partner with stakeholders to deliver measurable business outcomes advance modernization and champion responsible AI solutions. This role is pivotal in shaping client experience and sales effectiveness contributing directly to our mission of empowering clients and teams.

Position Responsibilities:

  • Own product delivery across Client Management applications (client reporting onboarding servicing) and Sales Enablement platforms (Client 360 CRM content enablement).

  • Lead and develop a high-performing team of engineers analysts and QA across agile squads; set goals coach and drive accountability.

  • Partner with Product Sales Client Service Marketing Operations and Compliance to shape roadmaps prioritize backlogs and translate business needs into actionable epics and user stories.

  • Deliver strategic initiatives and platform modernization: scalability performance security and data quality improvements.

  • Oversee KLO incident management and SRE practices (SLAs/SLOs reliability change management) to ensure production stability.

  • Establish delivery rigor: OKRs KPIs release cadences dependency management and cross-team governance.

  • Drive the book of work for Sales Enablement including Client 360 capabilities data integration and workflow automation.

  • Advance AI-enabled solutions (intelligent client reporting content personalization insights/recommendations) with responsible AI governance.

  • Manage vendor/partner relationships and contracts (Salesforce Seismic CRM tools) ensuring value realization and roadmap alignment.

  • Align data strategy with enterprise architecture: master data metadata lineage and quality controls across client product and interaction data.

  • Champion security privacy and regulatory compliance (data protection client communications standards) in design and delivery.

  • Own budgets forecasts and resource planning; optimize capacity across strategic work enhancements and KLO.

  • Communicate status and risk transparently to senior leadership; drive mitigation plans and decision escalations.

Required Qualifications:

  • 10 years in product delivery/program management or technology leadership in financial services; investment management experience strongly preferred.

  • Proven leadership managing cross-functional engineering/analysis teams delivering complex data-rich products at scale.

  • Demonstrated success with agile delivery (Scrum/Kanban) DevOps/SRE practices and CI/CD.

  • Experience delivering client reporting/onboarding/servicing platforms and sales enablement solutions.

  • Strong stakeholder management and executive communication; ability to align priorities and drive outcomes.

  • Solid understanding of data integration APIs and event-driven architectures; familiarity with data governance and controls.

  • Track record of operational excellence: SLAs incident/problem management change/release management.

Preferred Qualifications:

  • Experience with Salesforce (Sales/Service Cloud) Seismic (content enablement) and CRM ecosystems.

  • Knowledge of customer data platforms MDM and Client 360 architectures.

  • Background in AI/ML product delivery: NLP for content/search personalization predictive analytics.

  • Familiarity with cloud platforms (AWS/Azure/GCP) containerization and modern data stacks

When you join our team:

  • Well empower you to learn and grow the career you want.

  • Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in Massachusetts please note the salary range is $127330.00 - $236470.00 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Boston Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$127330.00 USD - $236470.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)

Required Experience:

Director

This is an opportunity to lead delivery for Client Management and Sales Enablement products at a leading asset manager. As Product Delivery Director youll manage a cross-functional team to drive strategic initiatives platform enhancements and operational excellence across client reporting onboarding...
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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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