Position Summary

What will your job entail

Job Responsibilities:
Document and review existing global business processes to identify inefficiencies propose configuration updates and implement streamlined workflows for example optimizing onboarding or termination processes to reduce handoffs.

Support rollout of new Workday HCM Core features by testing functionality updating documentation and training end users.

Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience.

Support the integration and ongoing management of HR Ticketing/Service Delivery platform including building case routing workflows automations and ticket categorization structures.

Analyze ticket data regularly to identify trends SLA adherence ticket resolution times propose improvements.

Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions.

Required Experience:
Bachelors degree in human resources (HR) or related field.

5 years of experience in HR operations or HR systems administration.

Proficiency with Workday HCM Core features: business process configuration and data administration.

Microsoft 365 Skills: Teams SharePoint administration for HR content and document automation and Visio.

Experience with ServiceNow HR Service Delivery or similar ticketing platforms.
Strong process mapping and data analysis skills using Microsoft Excel Microsoft Visio and other visualization tools.

Ability to manage multiple priorities in a fast-paced project-driven environment.

Technical/Functional Skills:

Excellent interpersonal skills and the ability to collaborate with a team

Strong problem-solving skills

Administrative Expertise
Communication Skills
Managerial Abilities
Interpersonal Skills
Analytical Skills

Behavioral Skills:
Attention to detail
Collaboration
Customer Service
Multitasking
Time Management
Confidentiality
Problem-Solving

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.

The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.