Patient Care Coordinator

Who are we

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion respect and honesty. Our team believes that addiction is a chronic relapsing brain disease and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionatePatient Care Coordinator (PCC) to join our growing team in a fast-paced dynamic medical setting. This entry-level position offers comprehensive training and the opportunity to make a direct impact on the lives of patients.

Responsibilities and Duties:
As a Patient Care Coordinator you will be trained to support the professional medical staff and help manage clinic operations. Key responsibilities include:

• Patient Scheduling: Coordinate patient appointments and ensure timely and accurate scheduling.
• Collecting Vitals & Patient Information: Take and record vital signs (e.g. blood pressure temperature heart rate) and gather essential patient information.
• Phone Handling & Patient Interaction: Answer phone calls assist patients with inquiries and provide direction as needed.
• Patient Registration: Admit and register patients into the clinic system ensuring all necessary documentation is completed.
• Data & Record Keeping: Accurately input patient data into the clinics electronic health record (EHR) system and maintain updated patient files.
• Facility Maintenance: Assist with building upkeep cleaning and ensuring the clinic environment is safe and welcoming.
• Communication with Medical Staff: Relay information between patients and medical providers ensuring smooth communication and efficient care.
• Customer Service & Patient-Centered Care: Provide exceptional service to patients by assisting with inquiries directing them to appropriate services and fostering a compassionate and supportive clinic atmosphere.
• Crisis Management & De-escalation: Demonstrate competency in verbal de-escalation crisis intervention techniques and maintaining a calm professional demeanor in stressful situations.
• Regulatory Compliance: Follow HIPAA OSHA and other safety protocols to ensure patient confidentiality and a safe work environment.

Additionally employees will be expected to develop a high-level understanding of:

• Medication-Assisted Treatment (MAT)
• Harm Reduction and Low Barrier/High Access Treatment
• Patient confidentiality (HIPAA)
• Safety practices (OSHA)
• Crisis Intervention and De-escalation

Qualifications and Skills:

• Great entry level position for anyone seeking a start in the medical field
• Previous Experience: Experience in a medical clinic or addiction treatment setting is preferred. However willingness to learn and grow in the field is equally valued.
• Education: High school diploma or GED equivalent required. Experience can substitute for educational requirements in some cases.
• Technical Skills: Basic computer skills including proficiency with office software and EHR systems.
• Transportation: Reliable transportation is required for commuting to the clinic.
• Time Management: Strong organizational and time management skills are essential.
• Dependability: Must be reliable punctual and able to work effectively in a team environment.
• Licenses/Certifications: Valid drivers license is required.

Job Type:

• Full-Time M-F
• Rover Position in some areas to provide care in Rural Locations. (Rovering is on a week on week off basis (alternating) and is as follows: Tuesdays- Granby Kremmling Wednesday-Steamboat Thursday- Hayden Meeker. A company vehicle is supplied.
• This position may require flexibility with hours including 8 hour shifts.

Compensation: This positions pay range is $19-$24/hr dependent on location education experience and internal equity.

Flu Vaccine Considerations:.

• Staff are expected to receive the seasonal flu vaccination as part of our health and safety practices.

Work Location:

• In-person at our clinic location.

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However if the position has not been filled PLH may keep the application period open longer.

Required Experience:

Junior IC