Consumer Products Strategic Analyst III Client Services Resource Planning

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This position requires being the subject matter expert on a variety of business-related topics with an ability to drive strategic improvements by working closely with business partners from across several lines of business.

Candidate must be flexible and have experience working in a fast paced and high-pressure environment as the role requires involvement in multiple projects at once. A successful candidate will have a data-driven mindset with a strong attention to detail and a variety of analytical and technical ideal candidate will demonstrate a strong combination of strategic thinking tactical planning and organizational skills along with the ability to complete analysis and prioritize multiple initiatives without direct management.

Responsibilities:

• Collaborate with cross functional teams to understand business needs and create innovative analytical solutions that drive strategic decision-making.

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Create clear and concise reports to communicate findings and actionable insights

• Analyzes current state processes procedures and workflows and discovers pain points to develop approaches for potential solutions
• Coordinates with the business to track deliverables and their statuses and measuring progress against ongoing success measures
• Evaluate current processes and develop strategies to implement change and improve performance
• Assists with creating and maintaining comprehensive initiative documentation

Required Qualifications:

• 1yr of contact center experience
• 1 year experience with NICE IEX WFM platform
• 1yr experience in Reporting/Analytics
• Exceptional organizational and initiative management skills
• Excellent communication and presentation skills (verbal & written)
• Ability to multitask and shift priorities in a fast-paced environment with highest level of accuracy
• Microsoft Office (Word PowerPoint Excel) proficiency

• Strong sense of ownership with an ability to create and execute plans without daily oversight
• Excellent problem-solving skills with the ability to translate complex data into actionable insights

• Proven ability to effectively lead meetings set agendas and monitor/track deliverables

Desired Qualifications:

• Strong Client Services background
• Ability to learn new systems quickly
• Experience working with and using raw data to tell a story
• Business Intelligence Tool Experience (Cognos Tableau MicroStrategy etc.)

• Experience as Data Analyst or Process/ Project Management or similar role in financial services
• Talent for combining business acumen with analytical skills interpret large amounts of data synthesize multiple analysis into a coherent message and translate into actionable insights.
• Ability to manage multiple priorities and meet deadlines
• Comfortably communicate (oral and written) with team members to influence outcomes.

Skills:

• Business Analytics
• Business Intelligence
• Data Quality Management
• Fraud Management
• Monitoring Surveillance and Testing
• Collaboration
• Data Visualization
• Oral Communications
• Problem Solving
• Written Communications
• Analytical Thinking
• Critical Thinking
• Data and Trend Analysis
• Innovative Thinking
• Research

*** Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Shift:

Hours Per Week:

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