Direct Sales Operations Coordinator Dillon's Distillery

Dillons Small Batch Distillers is driven by an uncompromising commitment to quality. We are what most would call perfectionistsreturning to traditional levels of craftsmanship while using modern techniques and equipment to create authentic spirits we believe people will truly love.

The Role

The Direct Sales Operations Coordinator plays a central role in supporting Dillons directâdelivery sales channels by owning the dayâtoâday execution of order processing invoicing and fulfillment. This role supports onâpremise customers (bars & restaurants) dutyâfree outlets select wholesale partners and all directâtoâconsumer (DTC) platforms. You will be acting as a key point of contact for customers internal teams external partners ensure orders are processed accurately and efficiently service standards are consistently met and the sales team is supported in building and maintaining strong customer relationships. You will work closely with cross-functional partners in Sales Warehouse & Logistics and Finance to keep our direct sales engine running smoothly.

Direct Sales & Order Fulfillment

• Process invoice and coordinate fulfillment of all direct-to-licensee and duty-free orders shipped from the distillery
• Troubleshoot order delivery or inventory issues in collaboration with on-site logistics warehouse teams and third-party courier partners
• Ensure timely and accurate communication with customers and the on-premise sales team regarding order status and issues

DirectâtoâConsumer (DTC) & Corporate Gifting

• Manage all DTC eâcommerce orders endâtoâend including customer correspondence packing shipping and delivery coordination
• Support corporate gifting programs and seasonal initiatives ensuring accuracy timeliness and a high standard of execution

Wholesale & ThirdâParty Channels

• Support select wholesale and foodâservice sales channels including order coordination reconciliations and shipments
• Assist with documentation and communication related to thirdâparty sales partners as required

Operational Support & Coordination

• Act as the primary liaison for product sample requests national programming support and competition entries
• Maintain inventory of shipping and packing materials and ensure service and presentation standards are met
• Support sales reporting inventory tracking monthâend processes and internal system updates
• Assist with accounts receivable support as needed including tracking and maintaining netâ30 payment terms

Who You Are

• Completed Bachelors Degree in Business Commerce or related from a recognized institution
• Experience in a customerâfacing or operational role such as retail hospitality customer service or sales support
• Strong organizational skills with the ability to manage multiple priorities in a fastâpaced environment
• High attention to detail and a strong sense of ownership and accountability
• Clear and professional written and verbal communication skills
• Experience in spirits beverage alcohol or food & beverage is an asset but not required
• Selfâstarter with a collaborative solutionsâoriented mindset and positive attitude

What Youll Gain

• Handsâon exposure to all aspects of direct sales operations DTC wholesale channels and logistics
• Experience working crossâfunctionally with Sales Finance Operations as well as the Dillons hospitality and retail team
• Opportunities to contribute to process improvement and sales growth initiatives within a scaling business
• A strong foundation for growth within sales operations or broader commercial roles

Why Join Us

Dillons Small Batch Distillers is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $50000 - $58000 annually complemented by a bonus plan; the base pay is determined by market location and job-related knowledge skills experience and education. As part of our Total Rewards program we are also proud to offer:

• Company-matched RRSP contributions
• Extended health and dental benefits and mental health plans with 24/7 access to a primary care physician via Lumino Health
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• An extensive offering of world leading learning and development programs to empower your career development in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.

At Dillons Small Batch Distillers we exist to Unearth the Extraordinary: Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day connecting our global organization across all business units roles and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility authenticity fun and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.

Required Experience:

IC