M365 Applications Administrator

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

As an M365 Applications Administrator you will have a vital operational role in supporting and advancing Microsoft 365 and identity services at enterprise scale. This is a hands-on operations-centered position responsible for ensuring platform stability addressing incidents and promoting automation across core Microsoft services including Microsoft Entra ID Exchange Online SharePoint Online Teams OneDrive and related security and compliance features.

The ideal candidate brings strong operational rigor deep identity expertise and experience working within structured IT service management environments. You are comfortable balancing reactive operational support with proactive platform improvement. This is your opportunity to join a world-class team and make a significant impact!

Responsibilities

Microsoft 365 & Identity Operations

• Manage daily administration and operational support for Microsoft 365 and Entra ID services.

• Triage and resolve incidents and service requests across identity messaging collaboration and access platforms.

• Perform root cause analysis and implement long-term remediation to reduce recurring issues and technical debt.

• Manage identity lifecycle processes RBAC privileged role governance Conditional Access MFA and authentication policies.

• Troubleshoot authentication and access issues using Entra ID audit and sign-in logs.

• Coordinate Exchange Online including mail flow transport rules mailbox management permissions and email security configurations such as SPF DKIM DMARC and anti-spam/phishing controls.

• Operate within an enterprise ITSM framework (e.g. ServiceNow or Jira Service Management) managing tickets in alignment with SLAs and operational benchmarks.

• Develop dashboards and reporting to track ticket trends SLA adherence and overall platform health.

• Maintain runbooks and knowledge documentation while driving continuous service improvement and automation.

Automation Integrations & Microsoft Graph

• Develop and sustain PowerShell automation for Microsoft 365 and identity management.

• Register and manage Entra ID applications including service principals API permissions and consent models.

• Implement secure Microsoft Graph integrations using delegated and application permissions ensuring least-privilege access and accurate certificate and secret management procedures.

Qualifications:

• 5 years of hands-on experience coordinating Microsoft 365 and identity platforms in an enterprise environment.

• Solid operational knowledge of Microsoft Entra ID and Exchange Online.

• Experience supporting enterprise IT service operations using ITSM platforms (e.g. ServiceNow Jira Service Desk) with understanding of SLAs incident management and reporting.

• Direct involvement in handling Entra ID application registrations and Microsoft Graph integrations including delegated as opposed to application permission models.

• Proficient in PowerShell scripting for managing Microsoft 365 environments.

• Bachelors degree or equivalent.

Preferred:

• Experience working with Microsoft Intune and its integration with Conditional Access.

• Experience working with Microsoft 365 migration solutions like ShareGate AvePoint or Quest.

• Familiarity with Power Platform governance and security controls.

• Experience supporting large-scale or global enterprise environments.

• Familiarity with Microsoft 365 security and compliance tools (DLP eDiscovery).

• Experience supporting tenant-to-tenant migrations across Exchange SharePoint OneDrive and Teams including post-migration validation permissions remediation integration reconfiguration and broader Microsoft platform modernization efforts.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.