Product Lead, Platform

About Us:

Here at Ambience we never set out to be just another scribe. Were building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country.

Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory emergency and inpatient settings at the top health systems in North America.

Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor positivity and deep thought and we expect a lot from each other because we know the problems were solving truly matter.

Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report recognized by Fast Company as one of the Next Big Things in Tech named one of the best AI companies in healthcare by Inc. and selected as a LinkedIn Top Startup in 2024 and 2025. Were backed by Oak HC/FT Andreessen Horowitz (a16z) OpenAI Startup Fund and Kleiner Perkins and were just getting started.

The Role

As our Platform Product Lead youll own the core platform the shared foundation that every Ambience product is built on. We serve thousands of clinicians and nurses across leading health systems like Mayo Clinic and Cleveland Clinic with a product surface that spans documentation visit prep and coding across ambulatory emergency and inpatient care. The platform has to be reliable and coherent across all of that multiple products multiple care settings multiple EMR environments while continuing to evolve quickly.

Done well this platform scales from thousands of clinicians to hundreds of thousands across more health systems more care settings and more product capabilities without the foundation becoming the constraint.

This is a Staff / Senior Staff-level IC role that reports directly to the Head of Product. Youll work closely with engineering design data and internal partner teams.

Were a hybrid company headquartered in San Francisco. This role requires being in the SF office 3x/week.

What Youll Own

Platform Core Reliability Scalability & Extensibility

• Scale reliability and performance: Lead migrations and architectural improvements that support significant user growth reduce fragility and cut unnecessary internal dependencies.

• Drive platform quality: Identify and systematically address the platform-level issues that generate the most support burden and impact clinician experience.

• Maintain shared infrastructure: Evolve Ambiences design language and shared system components so new product lines can integrate without one-off work.

• Own foundational tooling: Build and maintain capabilities like feature flagging that help the broader product org ship more predictably.

Growth Infrastructure Onboarding Activation & Internal Tooling

• Own onboarding and activation: Own the infrastructure that shapes a clinicians first experience with Ambience account provisioning licensing cross-product preferences and dashboards moving from manual configuration to self-service experiences that get clinicians to value faster.

• Build internal partner tooling: Deliver tools that let internal teams operate independently at scale:

  • Care Transformation: Access controls reporting and configuration management.

  • Finance: Licensing and billing integrations.

  • GTM: Demo environments and tooling.

• Instrument platform health: Partner with Data and Analytics to build onboarding telemetry funnel tracking and operational reporting.

What Were Looking For

Must-Haves

• 5 years of product management experience with direct ownership of platforms shared systems or cross-product experience layers.

• Prior experience as a software engineer with strong system design fundamentals.

• Experience scaling platforms through growth complex migrations platform-wide changes and cross-team coordination.

• Track record of building internal tooling that created real leverage for go-to-market finance or operational teams.

• Technical fluency in APIs licensing systems design systems and workflow orchestration.

• Comfort working with Data/Analytics defining requirements ensuring instrumentation and using data to inform decisions.

• Strong communicator who can align engineers clinicians executives and partner teams.

• Based in SF available to be in the office 3x/week.

Nice-to-Haves

• Background in enterprise SaaS with multi-product portfolios.

• Experience in healthcare technology HIPAA SOC 2 EMR integrations.

• Experience navigating undocumented or proprietary systems where documentation was sparse or nonexistent.

• Familiarity with billing systems identity management or workflow automation.

Pay Transparency

The base compensation for this role is approximately $ per year excluding equity and bonus. Weve built in a wide range so candidates have flexibility in how they balance cash and equity. We lean toward generous equity grants we want the people building Ambience to share meaningfully in what they create.

If youre outside the stated range wed still encourage you to apply. We take an individualized approach to compensation.

Life at Ambience

Working at Ambience means opting into a high-ownership high-trust environment built for people who want to grow fast operate decisively and focus on work that matters. This could be the right place for you if you want to

• Work on mission-critical AI technology that directly improves clinicians day-to-day lives and health system financial health across some of the most complex high-stakes workflows in the world.

• Join a dream team culture where we hire exceptional people expect exceptional outcomes and invest deeply in feedback and continuous growth. We operate as a championship team and that means being ok with hard uncomfortable ambiguous problems that lead to real greatness.

• Operate with real ownership and accountability in an environment where there are no bystanders: If something is broken we fix it! You will have meaningful autonomy and be expected to drive work to completion.

To help you do your best work we pair these expectations with benefits intentionally designed to help you feel supported and safe at Ambience and beyond. Some of our key benefits include

• Comprehensive medical dental and vision coverage for you and your dependents

• 401(k) with a company match of up to 3% of base salary

• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever youre based.

• Parental leave to support your family needs

• Annual company-wide off-sites team off-sites and regular team lunches and all-hands gatherings with travel lodging and meals covered

• Flexible time off with no annual cap company-wide holidays and an annual holiday shutdown from December 24January 1 designed to support real rest and long-term sustainability.

Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race color religion sex gender identity or expression sexual orientation national origin age disability veteran status genetic information or any other legally protected status. We encourage applicants from all backgrounds to apply.

Ambience is committed to supporting every candidates ability to fully participate in our hiring process. If you need any accommodations during your application or interviews please reach out to our Recruiting team at . Well handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people. Our emails will always come from @. We would never our ask candidates to download apps or make any form of payment(s). If you are contacted through WhatsApp Telegram similar but fake email domains or asked to make a payment these contacts are not legitimate. Report the issue immediately to LinkedIn and the FBI.