Guest Services Coordinator

General Summary

The Henry B. Tippie National Aviation Education Center (NAEC) is located at Dallas Executive Airport. The flagship educational initiative of the Commemorative Air Force (CAF) the NAEC is a dynamic facility that includes a museum a working aircraft hangar and classroom spaces. The venue also offers space for rental events

The Guest Services Coordinator plays a key role as a forward-facing presence for the museum special events and key rental events. The base schedule for the position is Tuesday through Saturday with flexible hours to accommodate some evening and weekend events.

This job is a civilian position and does not require military service (including commission and enlistment).

Responsibilities

Welcome all visitors to the NAEC during scheduled shifts

Open and operate the front desk on scheduled days including selling tickets and gift shop items

Fulfill online retail orders and maintain inventory of retail supplies

Deliver on-site service and operational support for venue events (including aviation and rental events)

Support the Director of Venue Events with client walkthroughs and event planning coordination

Skills Knowledge and Abilities

A welcoming personality with an eagerness to step in and help in all situations

Excellent customer service and interpersonal skills

Effective communication skills in writing and orally across various media

Solid computer-proficiency skills and abilities including applications databases and Microsoft 365

Ability to work independently and maintain confidentiality

Willingness to collaborate on projects and work with a team

Interest in World War II and aviation history preferred

Education and Qualifications

High school diploma or equivalent

One year experience in guest services events or front desk operations

Ability to work a flexible schedule including weekends evenings and holidays.

Physical Demands

Regularly performs tasks with hands and fingers for grasping and holding objects

Regularly performs office-related tasks at a desk or workstation while sitting such as: keyboarding phones handwriting filing etc.

Sometimes pushes pulls lifts and/or carries up to 50 pounds across a distance with or without supportive devices

Frequently stands walks bends stoops crouches reaches climbs and kneels throughout the workday

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.