Customer Support Representative

Essential Duties and Responsibilities:

• Prepares product quotations for new and existing garage door applications.
• Fields telephone calls and live chats. Will respond to voice fax and email messages from the network of authorized Raynor dealers.
• Required to assist in the management and completion of team email requests.
• Determines the appropriate equipment for an application based on information and conditions present at the job site.
• Calculates requests for incorrect billing discounting freight or requests for credit.
• Resolves issues that will arise from conducting business in a supplier customer relationship.
• Builds successfully completed tasks into a lasting relationship by negotiating an outcome into a mutually beneficial resolution.
• Skilled in product construction and bills of material evaluation for new and replacement orders.

Knowledge Skills and Abilities:

• • • PC skills with experience in MS Office and knowledge and use of JD Edwards preferred.
    • Excellent written and verbal communication skills.
    • Detail-oriented strong time management organizational skills and the ability to work independently and as part of a team.
    • Proficient in product knowledge
    • Strong communication and organizational skills
    • Flexibility to accommodate changing priorities

Core Values

• Deliver Service
• Be Positive
• Embrace Family
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $19.00-25.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.

Benefits:

• 401(k) with company match
• Dental insurance
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

Required Experience:

Unclear Seniority