Case Manager 4965

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger all aspects of our work we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60 locations we provide programs in a variety of service areas including workforce development children youth families seniors and homeless prevention

Join a community-driven team supporting individuals and families in accessing public benefits resources and information. As a team member youll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health housing social services and more. Be part of a team creating real change in the Bronx community.

RESPONSIBILITIES

• Deliver virtual client services including intake needs assessment and development of individualized service plans.
• Provide referrals and advocacy to support client access to appropriate resources.
• Manage an active caseload by responding to hotline calls from clients seeking evictionprevention assistance and benefitsrelated referrals.
• Track and document client progress toward serviceplan goals within the Salesforce database.
• Record all client interactions and actions taken on their behalf in Salesforce.
• Maintain uptodate knowledge of available program resources both onsite and within the broader community.
• Conduct virtual case conferences with clients and partner service providers as needed.
• Complete monthly program reports or additional reports as required.
• Meet monthly with supervisor to review progress challenges and caseload updates.
• Perform other duties as assigned.

QUALIFICATIONS

• Bachelors degree preferred but not required.
• Process emergency grant applications for clients facing eviction Crisis situations or nonpayment court actions.
• Ability to collaborate with clients to develop individualized service plans that outline clear action steps and shared responsibilities.
• Assist clients in gathering required documentation for evictionprevention cases on an asneeded basis.
• Maintain accurate uptodate case files and database records and engage in regular communication with clients via phone virtual platforms text or mail.
• Coordinate referrals to additional services including internal programs such as NYC Benefits Program Benefits Access and Assistance Program.
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand walk or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .