There are many fantastic benefits to a career at Open Door Family Medical addition to working to effect positive change in the health and lives of thousands of residents in our communities Open Door offers its employees a stimulating diverse and team-based work environment with comprehensive benefits including medical dental life insurance flexible spending accounts 401(k) generous paid time off and educational assistance. Aside from excellent benefits we offer a competitive salary and annual bonuses based on organizational and individual objectives.
At Open Door we enjoy working in a team-based patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.
Role Summary
Open Door Family Medical Center is seeking a Full-time Desktop Support Specialist to support and maintain Open Doors end user technologies such as laptops desktops phones printers networking Office 365 and other peripherals. This includes being the primary technician in answering Service Desk Calls. Other duties include installing diagnosing repairing maintaining and upgrading all hardware and equipment while ensuring optimal performance for our colleagues. As well as providing end-user guidance and improve adoption of technologies deployed. The person will troubleshoot problem areas (in person by telephone) in a timely and accurate fashion and provide end-user assistance where required. All work is logged and tracked in a central ticket management system.
% of Time
Accountability:
Key Accountabilities
Please describe the key accountabilities and approximate percentage of time spent on each below. Percentage of time should add up to 100%.
40
Service; Delivering operational excellence across the services provided
40
Customer Service; Servicing Open Door colleagues to ensure issues gets addressed
20
Technical; Provide technical expertise to resolve issues in a timely manner
Technical Skills & Qualifications
Ticket management specifically ServiceNow experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy self-motivation flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred not a must. Experience supporting and maintaining Electronic Medical Records system e.g. CareLogic eClinicalWorks and peripherals.
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols operating systems and standards.
Ability to operate tools components and peripheral accessories.
Able to read and understand technical manuals procedural documentation and OEM guides.
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Experience using remote control software such as TeamViewer Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets add/transfers/terminations. Knowing GPO management a plus.
Working experience of Microsoft Office 365 incl. Intune MDM
Experience using collaboration tools such as Microsoft Teams and ZOOM preferred
Experience in working with and setting up video conferencing units such as Microsoft Teams Room solutions and Poly units preferred
Must have experience in administrative incident response and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus
REQUIREMENTS
High School diploma and a minimum of 1 year work experience in related field.
Minimum 1-3 years experience in an IT support role
Fully in office position limited work from home
Ability to work a 7.5 hour shift between the hours of 8am and 6pm with Saturday support on a rotational basis
Have a drivers license and own a car as traveling site to site is required
Excellent knowledge of desktop and laptop PC hardware
Microsoft certifications; Windows OS Office suite and O365 a plus
Team-focused collaborator
Highly organized selfdirected
ITIL Certification a plus
Engaged in learning and continuous quality improvement
Networking experience; patching troubleshooting and basic configuration
Working Conditions
Eligible to work within the US
Office environment with occasional remote work
On-call availability and occasional overtime may be required
Ability to travel to local Open Door sites as this role may rotate site to site
Required Experience:
IC
DescriptionJob TitleDesktop Support TechnicianJob LevelAssociateDirect Reports (if applicable)0Reports toAssociate Director End User ComputingTeamEnd User ComputingLocation of HireTarrytown NYType of Hire (permanent fixed/open term contract) PermanentStatus of Hire (replace / new)ReplacementIs Trave...
Description
Job Title
Desktop Support Technician
Job Level
Associate
Direct Reports (if applicable)
0
Reports to
Associate Director End User Computing
Team
End User Computing
Location of Hire
Tarrytown NY
Type of Hire (permanent fixed/open term contract)
Permanent
Status of Hire (replace / new)
Replacement
Is Travel Required
Yes 10% - 20%
Open Door Overview
There are many fantastic benefits to a career at Open Door Family Medical addition to working to effect positive change in the health and lives of thousands of residents in our communities Open Door offers its employees a stimulating diverse and team-based work environment with comprehensive benefits including medical dental life insurance flexible spending accounts 401(k) generous paid time off and educational assistance. Aside from excellent benefits we offer a competitive salary and annual bonuses based on organizational and individual objectives.
At Open Door we enjoy working in a team-based patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.
Role Summary
Open Door Family Medical Center is seeking a Full-time Desktop Support Specialist to support and maintain Open Doors end user technologies such as laptops desktops phones printers networking Office 365 and other peripherals. This includes being the primary technician in answering Service Desk Calls. Other duties include installing diagnosing repairing maintaining and upgrading all hardware and equipment while ensuring optimal performance for our colleagues. As well as providing end-user guidance and improve adoption of technologies deployed. The person will troubleshoot problem areas (in person by telephone) in a timely and accurate fashion and provide end-user assistance where required. All work is logged and tracked in a central ticket management system.
% of Time
Accountability:
Key Accountabilities
Please describe the key accountabilities and approximate percentage of time spent on each below. Percentage of time should add up to 100%.
40
Service; Delivering operational excellence across the services provided
40
Customer Service; Servicing Open Door colleagues to ensure issues gets addressed
20
Technical; Provide technical expertise to resolve issues in a timely manner
Technical Skills & Qualifications
Ticket management specifically ServiceNow experience preferred. Must have experience in working with an enterprise Ticket management system.
Display high-energy self-motivation flexibility and an ability to multitask and prioritize demands in a fast-paced environment. Must possess a keen attention to detail and an ability work effectively under pressure
Healthcare IT background preferred not a must. Experience supporting and maintaining Electronic Medical Records system e.g. CareLogic eClinicalWorks and peripherals.
Must be a very organized individual with the ability to clearly document their work in accordance with office procedures.
Excellent knowledge of desktop and laptop PC hardware
Working technical knowledge of current networking protocols operating systems and standards.
Ability to operate tools components and peripheral accessories.
Able to read and understand technical manuals procedural documentation and OEM guides.
Demonstrate strong customer service skills
Demonstrate strong written and verbal communication skills
Experience using remote control software such as TeamViewer Windows Remote Desktop Connection
Knowledge on the concepts for Active Directory with the ability to perform password resets add/transfers/terminations. Knowing GPO management a plus.
Working experience of Microsoft Office 365 incl. Intune MDM
Experience using collaboration tools such as Microsoft Teams and ZOOM preferred
Experience in working with and setting up video conferencing units such as Microsoft Teams Room solutions and Poly units preferred
Must have experience in administrative incident response and operational responsibilities
Experience with Virtual Infrastructure such as VMWare or Azure Virtual Desktop a plus
REQUIREMENTS
High School diploma and a minimum of 1 year work experience in related field.
Minimum 1-3 years experience in an IT support role
Fully in office position limited work from home
Ability to work a 7.5 hour shift between the hours of 8am and 6pm with Saturday support on a rotational basis
Have a drivers license and own a car as traveling site to site is required
Excellent knowledge of desktop and laptop PC hardware
Microsoft certifications; Windows OS Office suite and O365 a plus
Team-focused collaborator
Highly organized selfdirected
ITIL Certification a plus
Engaged in learning and continuous quality improvement
Networking experience; patching troubleshooting and basic configuration
Working Conditions
Eligible to work within the US
Office environment with occasional remote work
On-call availability and occasional overtime may be required
Ability to travel to local Open Door sites as this role may rotate site to site
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