Deposit Operations Analyst Nelnet Bank

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

JOB RESPONSIBILITIES:

• Process daily nightly and month-end activities in core and online banking systems.

• Monitor transactions reports and system activity to ensure timely and accurate posting.

• Work with multiple internal teams to ensure accurate deposit account processing.

• Manage and process daily customer emails in a timely courteous and professional manner.

• Process wire and ACH requests and balancing as assigned

• Participate in creation and review of new accounts as applicable.

• Maintain and update customer information as needed.

• Keep customer needs and documentation organized and precise while using multiple processing and case management systems simultaneously.

• Ensure privacy and security through proper customer verifications

• Troubleshoot and resolve customer complaints in a timely manner

• Build and maintain relationships with customers and internal lines of business

• Research and communicate effective solutions while adhering to departmental policies and procedures.

• Assist in project management of deposit related products

• Create and maintain procedures as necessary.

• Complete incoming task requests from internal departments.

• Assist in daily reconciliation of specific deposit products.

• Data entry using core banking software and other banking platforms.

• Ensuring all operations adhere to banking regulations

• Other duties as assigned.

EDUCATION:

High School Diploma or Equivalent

EXPERIENCE:

• 2 years of experience with a financial institution online deposit platforms and service industry experience with strong knowledge of deposit products banking operations and back-office processes.

• Deposit operations and back office understanding of Fiserv DNA platform helpful

• Knowledge and understanding of deposit laws and regulations preferred

• Must possess ability to engage others and to work collaboratively with all departments across the organization.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Exceptional interpersonal and customer service abilities

• Excellent analytical and problem-solving skills

• Organized process oriented and driven toward measurable results

• Dependability attendance & punctuality

• Attention to detail especially with processing customer documentation

• Computer skills and proficiency in Microsoft Office Suite of products

• Ability to take direction and then work independently on multiple issues concurrently and to exercise independent judgment in establishing priorities

• Ability to succeed in a fast pace heavy workload entrepreneurial environment

• Ability to communicate complex concepts clearly

• Excellent oral and written skills

• Ability to adapt to highly diversified and changing environment as well as the dynamics and challenges of a business start up

• Proficiency in Microsoft Office Suite of products

**Pay Range for this role - $55000 - $65000

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.