IT Business Analyst II

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Position Title:

Job Category:

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Job Profile:

Job Duties:

The IT Business Analyst II plays a key role in advancing the University of WisconsinGreen Bays mission to provide high-quality accessible education while supporting strategic priorities that foster student success community engagement and operational excellence. This role conducts business process analyses needs assessments and preliminary cost/benefit analyses in an effort to align information technology (IT) solutions with business initiatives. Prepares functional system and program specifications. Holds a higher level of technical skills and application in their work variation in activities longer-term work latitude to apply skills to solve routine problems without review and some latitude to devise the approach and method to performing assignments. Performs routine work without supervision seeking assistance when guidelines are inadequate significant deviations are proposed or when unanticipated problems arise.

Supports the design & development enhancement implementation maintenance and documentation of Information Technology systems and software including those enhanced by IT business analysis business process improvement and/or automation recommendations & guidance project management system administration configuration technical & functional support issue resolution documentation & training and/or as a liaison between other IT staff functional staff and/or serve as a primary IT contact for specific departments or divisions.

Supports one or more of the following systems and software: Customer Relationship Management (CRM) Student Information System (SIS) Event Management System Student Resident and Property Management System ID and Commerce System Business Process Management (BPM) Workflow System Electronic Door Access System Security Camera Software Document Imaging Software Human Resources System Facilities Management Software Automated License Plate Recognition (ALPR) Emergency Alert System Financial/Accounting Software Electronic Health Record System etc. Grounded in UWGreen Bays core values this role empowers campus success provisions access through reliable systems builds collaborative community and advances fearless innovation with gratitude for the people and purpose that define the university.

Key Job Responsibilities:

• Devises or modifies moderately complex information systems including analysis of business and user needs documenting requirements and revising existing system logic difficulties as necessary

• Determines and recommends programs required for optimal problem solution within cost/performance objectives

• Participates in requirements planning and feasibility determination

• Works on tasks including project or functional requirements functional design functional configuration testing and documentation

• Trains serves as a resource and provides guidance to other IT business analysts on routine problems work processes and policies

• May work with external vendors or service providers

• Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements

• Performs project management tasks in the support of the design & development enhancement

  implementation maintenance and documentation of IT business systems and services

• Performs system administration and technical & functional support including issue resolution

  data reporting configurations evaluating systems & recommending enhancements and/or

  business process automation

• Serves as a liaison coordinating communication and collaboration between IT staff functional

  staff and/or vendors

Department:

IT Enterprise Apps & Int

Compensation:

Compensation Range of $65300 to $70000. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Required Qualifications:

• Bachelors degree in related field or equivalent experience
• Project management skills including experience with project planning and timelines
• Demonstrated analytical skills including the ability to formulate and implement practical solutions to complex problems

Preferred Qualifications:

• Experience working with CRM platforms such as Salesforce to support business requirements process improvements and system enhancements
• Experience with relational databases and reporting/querying tools (e.g SQL Crystal Reports PeopleSoft Query XML Publisher etc.)
• Information technology experience including researching developing implementing maintaining and integrating information system software applications
• Ability to leverage AI tools to enhance data analysis automate routine tasks and uncover deeper insights that inform strategic decision-making and improve operations
• Strong organizational and time management skills and proven ability to manage complex tasks large and small often more than one at a time within tight timeframes with broad supervision
• Experience with the implementation and/or support of a major information system or software application (e.g. Customer Relationship Management (CRM) Student Information System (SIS) Event Management System Student Resident and Property Management System ID and Commerce System Business Process Management (BPM) Workflow System Electronic Door Access System Security Camera Software Document Imaging Software Human Resources System Facilities Management Software Automated License Plate Recognition (ALPR) Emergency Alert System Financial/Accounting Software Electronic Health Record System etc.)
• Experience with the development of documentation and/or training materials
• Experience working in a customer service environment
• Experience in a higher education environment

Conditions of Appointment:

How to Apply:

Contact Information:

The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition the successful candidate will have strong oral written interpersonal and organizational skills demonstrated integrity and strong leadership and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity promoting environmental sustainability encouraging engaged citizenship and serving as an intellectual cultural and economic resource.

Benefit Details

The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions this includes several health insurance options with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental vision several life insurance options AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS) where employer contributions begin immediately and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition eligible employees receive several types of paid leave benefits which are prorated for employees working less than 100%. This includes 9 legal holidays 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year depending on years of service and employment type.

For more details please review the benefit quick guide linked below.

• UW System Employee Benefits Brochure

• Total Compensation Estimator

Employee Misconduct

All final candidates will be asked to provide names email contact information and/or phone numbers for three (3) references with at least one being from a manager or supervisor during the interview process. All final candidates must be asked prior to hire whether they have been found to have engaged in are currently under investigation for or left employment during an active investigation in which they were accused of employee misconduct sexual violence or sexual harassment. When obtaining employment reference checks these same misconduct sexual violence or sexual harassment questions must also be asked.

Confidentiality Statement

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See . sec. 19.36(7).

Annual Security Report

For more information regarding the University of Wisconsin-Green Bay and the surrounding area see ourCampus and Communitysection. For Campus Safety information see ourUniversity Police websiteand ourAnnual Security Report(for a paper copy please contact the Office of Human Resources at ). This report includes statistics about reported crimes as well as information about crime prevention and campus security policies and procedures.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.