Service Desk Technician

Job Description

Codeworks an LRS company is seeking a Service Desk Professional for a Contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our prestigious client partners.

The Service Desk Technician is responsible for providing courteous and effective technical support to end users. This role focuses on resolving technology issues fulfilling service requests and ensuring a positive support experience.

Key Responsibilities

• Provide frontline support for a wide range of technologies including laptops Surface devices printers mobile devices and standard business applications.

• Troubleshoot and resolve technical issues or fulfill user requests in a timely and professional manner.

• Communicate clearly with users translating technical information into terms they can easily understand.

• Set expectations with users when tickets are opened and ensure all work is completed within established SLAs or within the timeframe communicated.

• Document track and monitor incidents and requests in the ticketing system to ensure accurate records and timely resolution.

• Prioritize and escalate issues appropriately based on business impact and established guidelines.

• Maintain and contribute to the knowledge base by ensuring articles are accurate clear and up to date.

• Identify recurring issues or trends and escalate them for further investigation when necessary.

• Stay current with core hardware standards supported applications and new technologies introduced into the environment.

• Utilize available knowledge resources and collaborate with team members when additional expertise is needed.

• Participate as an active and supportive member of the IT team contributing to continuous improvement efforts and overall service quality.

What We Value

• Strong customer service skills and a courteous solutionoriented approach.

• A natural inclination to solve problems and improve processes.

• A willingness to learn ask questions and collaboraterecognizing that no one knows everything.

• A teamfirst mindset understanding that IT support is a collective effort.

The base range for this contract position is $20 $25 per hour depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks an LRS company is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race color religion creed national origin sex age disability marital status gender identity domestic partner status sexual orientation genetic information citizenship status or protected veteran status.

In some cases Codeworks an LRS company uses generative artificial intelligence (AI) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying you will be notified and will have the opportunity to opt out. Please contact with any questions.