Interior Design Service Manager- Fixed Term 18 months

Article

Job Location:

Vancouver - Canada

Yearly Salary: $ 82000 - 92000

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Hi there were Article. Since 2013 we have been redefining the furniture industry one sofa at a time its not easy it requires solving challenging meaningful problems. This is where you come in as our Interior Design Service Manager (18 month fixed term) youll lead and evolve our design services program helping customers bring their spaces to life while driving a high-quality seamless experience from inspiration to purchase.

Fixed Term Dates: May 4th 2026- November 5th 2027

Why We Need You:

In our Customer Experience team Interior Design Services (IDS) plays a key role in helping customers bring their spaces to life. Were looking for a resilient and adaptable Interior Design Service Manager to step into this 18-month fixed term and lead the program through an important period of continuity and growth.

Youll guide a team of designers maintain strong design quality and ensure the service continues to feel seamless thoughtful and easy for customers to use. This role is about building on whats working today while identifying opportunities to improve how the service operates and shows up across the customer journey.

This role ladders into our broader goal of creating seamless inspiring furniture experiences from first click to final room. Youll help strengthen how design connects to our product improve how customers discover and engage with the service and drive meaningful impact on conversion and customer satisfaction.

In your first few months youll get up to speed on the current program build trust with the team and ensure a smooth transition. By the end of your contract youll have strengthened the IDS program so it feels consistent scalable and set up for continued success.

Why Article

As a Particle (people of Article) you will have a high level of autonomy to solve challenging meaningful problems the best way you can. That means youre trusted to explore solutions you believe will work best (youre the expert after all). Youll do all this while growing your skills within a company that is redefining the furniture industry.

About the Team:

The Interior Design Services team sits within Customer Experience and focuses on helping customers create spaces they love. Youll be leading a group of 7 contract interior designers and 1 administrative coordinator working together to deliver thoughtful high-quality design support across residential and commercial projects.

This team blends creativity with structure. Designers focus on creating inspiring customer-ready spaces while staying connected to product timelines and business goals. Youll work closely with partners across Marketing eCommerce Creative and Sales to ensure the service shows up clearly and consistently across the customer journey.

We are a hybrid team with in-office days 3 times per week of your choosing.

Want to see what Interior Design Services looks like in action Check it out here: Article Interior Design Services

What Youll Do

Lead and support a team of contract interior designers ensuring strong design quality clear direction and balanced workloads
Guide the end-to-end Interior Design Services experience from first interaction to final purchase for both residential and commercial customers
Shape how customers discover and engage with our design services across and other touchpoints
Drive performance of the program by improving conversion average order value and overall customer satisfaction
Balance creative direction with business needs making thoughtful decisions on scope resourcing and service structure
Set and uphold design standards so all customer-facing work reflects Articles brand and point of view
Partner with teams across Marketing eCommerce and Sales to improve visibility and impact of the service
Improve how the team works by refining workflows tools and processes to support a smooth and scalable experience
Identify opportunities to make the service more useful intuitive and valuable for customers

Who You Are

Qualifications:

5 years of experience in interior design with a strong focus on residential spaces and furniture
Experience leading or guiding designers either in-house or contract
Background in a client-facing retail or service-based environment

Technical Skills:

Strong skills in space planning furniture selection and styling
A clear and confident design point of view with the ability to translate ideas into practical customer-ready solutions
Ability to balance creative direction with business goals and constraints
Strong project management skills with the ability to manage multiple timelines and priorities

Tools We Use:

Experience with tools like SketchUp or similar 2D and 3D planning tools
Comfortable working in Google Workspace

Leadership & Coaching:

Sets clear expectations so designers understand priorities timelines and quality standards
Creates a team environment where accountability is clear and outcomes are owned
Provides direct thoughtful feedback to improve design quality and consistency
Coaches designers to strengthen their skills while supporting day-to-day delivery
Makes informed decisions by balancing customer needs design quality and business goals
Encourages continuous improvement by identifying whats working and where the team can adapt

Additional Requirements:

Strong communication skills with the ability to collaborate across teams and influence partners
A customer-first mindset focused on delivering thoughtful and high-quality experiences
High attention to detail and strong follow-through
Adaptable and resilient with the ability to work effectively in a fast-paced evolving environment
Legally able to work in Canada
Completion of a criminal background check

Perks & Benefits

Wealth:

The salary range is $82000 to $92000. The starting salary will be determined by your transferable skills knowledge work experience and the hiring teams budget which is based on business needs market compensation data and internal equity

Life:

20 days of vacation
1 extra day off (Inclusion and Diversity Day)
6 well-being (sick) days
Hybrid work: 3 days a week in the office

Total Health:

Excellent extended health and dental benefits packages
$1000 health/lifestyle spending account* for your total physical and mental well-being
TELUS Health App
- Mental Health Assistance/Counseling
- Virtual medical appointments

Office Space:

The Article HQ is a converted warehouse with an open accessible layout and no offices (even for our founders)
Work from your desk an Article sofa collaboration spaces or a private meeting room
- Standup desks can be requested too
Our kitchens are stocked with salty sweet and healthy snacks & all the premium coffees and teas to keep you buzzing
Onsite fitness equipment with showers and towel service
Pickleball badminton and table tennis matches happen from very competitive to very casual
A dog-friendly office - well-socialized pups are welcome

Getting here:

Free street parking (first come first serve; no reserved spots for senior leaders)
Indoor secure bike storage with change rooms and showers
20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

Extra:

45% discount on our entire product range (15% for friends and family)

*Prorated

#INDARTICLE

Required Experience:

Manager