Commercial Mortgage Servicing Systems Analyst

Make your next move an expert one.

At Colliers its not our success that sets us apart its how we achieve it. Our people are passionate take ownership and always do whats right for our clients people and communities.

Why Colliers

Our enterprising environment needs your expertise to facilitate Colliers continued growth as an industry leader. Our nimble decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

SUMMARY

The Business Systems Analyst supports the optimization configuration and ongoing enhancement of SS&Cs Precision LM Servicing Software and other systems as assigned. This professional partners with the Business Systems Manager to analyze business needs support system administration document requirements and ensure technology solutions align with organizational goals. They serve as a liaison between business users technology teams and vendors to improve processes resolve issues and enhance system driven efficiencies.

This position is available for a hybrid schedule (Minneapolis MN office preferred) or remote schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the Business Systems Manager in the product management and daytoday administration of SS&Cs Precision LM Servicing Software and the Borrowers Viewpoint portal.
• Collaborate with internal crossfunctional teams to collect and document business requirements identify system issues and evaluate enhancement needs.
• Assist in vendor coordination by helping track requests monitoring service levels and gathering user feedback to support enhancement proposals.
• Support system administration user maintenance and security configurations and provide daytoday enduser support and triage issues for escalation.
• Participate in release management and coordinate internal testing and acceptance.
• Create training resources and conduct system training as needed.
• Analyze data using tools such as SQL and Excel to support reporting troubleshooting and system validation.
• Maintain documentation of system workflows configurations and integrations.
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• 24 years of experience in business systems analysis system administration product support or related work.
• Experience in the commercial mortgage industry.
• Ability to translate business requirements into functional documentation.
• Basic understanding of commercial loan administration processes and related software systems such as Commercial Mortgage Servicing platforms Document Management CRM or Pipeline Management tools.
• Specific experience in Precision LM highly desirable.
• Working knowledge of general regulatory compliance in the financial services industry.
• Proficiency with SQL Excel and business intelligence or reporting tools.
• Bachelors degree preferred.

COMPETENCIES

• Strong foundational understanding of commercial real estate and commercial mortgage banking.
• Excellent verbal and written communication skills.
• High attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively.
• Strong customer service and problemsolving skills.

JOB EXPECTATIONS

This is a full-time position. Days of work are Monday through Friday during standard business hours. This position is available for a hybrid schedule (Minneapolis MN office preferred) or remote schedule. Regular and reliable attendance required. Occasional domestic travel is required for this position.

BENEFITS

We offer a comprehensive benefits package for employees and their families including medical and dental plan; 401k plan including company matching; firm funded life and disability insurance.

Pursuant to the laws regarding job postings where the position is located in Colliers is disclosing the following information:

Approximate Salary Range for this Role: $70000 - $90000.

This role is also eligible for discretionary bonus.

Our compensation ranges are determined by role level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

#LI-KS1

#LI-Remote

Make your next move an expert one and join us as we lead the industry into the future.

Direct applicants only please no agencies.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application pre-employment testing a job interview or to otherwise participate in the hiring process please contact