Client Success Principal – AI & Analytics Transformation (Life Sciences)

Job Title: Client Success Principal AI & Analytics Transformation (Life Sciences)

Location: New York City NY (Hybrid Client-facing with travel across East Coast life sciences hubs Multiple locations possible though based on client demand including New York City New Jersey Boston and Maryland

Industry: AI Consulting / Healthcare & Life Sciences

Overview: A global AI and analytics consulting organisation is looking to appoint a Client Success Principal to lead strategic client partnerships and enterprise AI transformation programmes within the Life Sciences sector.

The organisation is an AI-first company with more than two decades of experience applying advanced analytics and artificial intelligence to enterprise decision-making across global industries. It works with major Fortune 500 organisations and global pharmaceutical companies to deploy production-grade AI solutions at scale.

This role will sit at the centre of senior client relationships owning large pharmaceutical accounts while delivering complex AI and analytics programmes across commercial R&D supply chain and enterprise transformation initiatives.

The position is highly client-facing and requires regular onsite engagement with senior stakeholders across the U.S. East Coast life sciences corridor.

Compensation:

Base salary: USD
25% performance-based variable bonus on top of base salary
Comprehensive benefits package including health dental vision life insurance and disability coverage
401(k) retirement plan eligibility after 30 days
Flexible PTO policy and paid company holidays
Parental leave benefits

Key Responsibilities:

Client Leadership & Strategic Account Ownership

Own and grow major pharmaceutical client accounts within complex enterprise environments
Serve as the primary senior client contact and trusted advisor to executive stakeholders
Develop strategic account plans aligned with client transformation priorities
Lead executive governance structures including quarterly business reviews and programme steering committees

Revenue Growth & Commercial Expansion:

Drive growth across large life sciences accounts expanding multi-million-dollar consulting relationships
Identify and convert new AI and analytics opportunities within existing client engagements
Lead proposals presentations and commercial discussions for new programmes
Align AI and analytics capabilities with measurable business outcomes for pharmaceutical clients

AI Transformation Programme Delivery:

Lead enterprise AI and analytics transformation programmes across multiple workstreams
Oversee initiatives such as
Commercial analytics transformation
Next-best-action and decision intelligence platforms
Omnichannel analytics and customer engagement models
Patient services and healthcare data platforms
AI-enabled field force optimisation tools
Partner with cross-functional teams including data science AI engineering cloud engineering and analytics delivery teams
Ensure programme stability delivery quality and strong client satisfaction

Executive Stakeholder Engagement:

Engage senior client decision makers including CIOs SVPs VPs and enterprise leaders
Navigate complex stakeholder environments across multiple business functions
Lead strategic discussions around AI adoption enterprise transformation and analytics strategy

Practice & Team Leadership:

Lead and influence cross-functional teams in a matrix delivery environment
Provide coaching and direction to programme teams and delivery leadership
Contribute to the growth and maturity of the healthcare and life sciences practice
Support a culture of ownership accountability and high-performance consulting delivery

Candidate Profile:

15 years of experience within the Life Sciences Pharmaceutical or Healthcare industry
10 years of consulting experience in analytics AI transformation or strategy consulting
10 years delivering AI analytics or enterprise data transformation programmes
Strong track record managing strategic Fortune 500 life sciences accounts
Proven experience driving large consulting engagements and revenue growth ($10M programmes)
Experience engaging executive stakeholders including CIO SVP and C-suite leaders
Strong understanding of enterprise AI ecosystems and cloud platforms (AWS Azure or GCP)
Excellent executive communication and stakeholder management skills
Comfortable operating in fast-moving enterprise consulting environments

Eligibility Requirements:

U.S. Citizen or Green Card holder

Nice to Have:

Experience with GenAI or advanced analytics solutions within pharmaceutical environments
Background from leading consulting firms such as McKinsey Bain BCG or specialist analytics consultancies
Experience managing globally distributed delivery teams
Exposure to modern cloud data platforms and AI engineering ecosystems

Interview Process:

Initial screening conversation
Senior leadership interview
Practice leadership discussion
Final executive interview

Equal Opportunity Employer:

We value diversity and are committed to creating an inclusive workplace. Applicants from all backgrounds are encouraged to apply.

Contact: Elvis Eckardt