Printing Machinery Project Coordinator, Key Accounts

This job is ideal for an experienced field service technician installation manager machinery project manager who is interested in traveling less. Position is located in Dallas. Relocation assistance will be provided for those outside of the Dallas-Fort Worth area.

Location:Onsite Dallas Office - 2555 Regent Blvd Dallas TX (Relocation assistance is available.)

Reports to:Regional Service Manager
Standard Schedule:Standard work schedule is Monday Friday 8:00 a.m. 5 p.m. and hours vary; but must be able to work weekends early mornings and some evenings.The Coordinator is required to carry a company cell phone and respond to business calls after standard business hours when on-call. On-call is on a rotational basis.

FLSA Status:Non-Exempt/Hourly
Compensation:$30 - $38 per hour

Travel Demand:This position requires 10% travel to attend customer meetings and follow up on large service projects.

Job Responsibility:The Key Account Project Coordinator is responsible for supporting a profitable efficient and customer-centric Service and Parts department accomplished through planning resourcing and executing work orders for parts installation warranty and chargeable service work. The Key Account Project Coordinator works closely with the Service Managers Service Director and COO to oversee the coordination and organization of resources and the communication and follow-through with key account customers vendors and employees. Frequent communication with our factory in Germany to support coordination of parts service and project management activities. The Key Account Project Coordinator implements and manages processes and procedures to ensure we are the easiest company to do business with.

Essential Duties and Responsibilities:

• Performs activities to meet annually forecasted revenue and profitability goals for the department and maintains a high level of customer satisfaction.
• Plans and assigns technicians to work orders based on availability and the type of skills and experience necessary to perform the job. Organizes travel parts and specialized tools necessary to perform the job and preps the technician for the assignment.
• Oversees the service work order process from receipt of order or request quotation/pricing scheduling and dispatching technicians and communication among interested parties including external customers internal customers Koenig & Bauer factory Parts department staff and other Koenig & Bauer departments and employees.
• Provide technical assistance to employees and customers identifying parts or technical solutions for customers. Review and interpret machine drawings to identify parts and ensure delivery of accurate part(s).
• Approves and works with applicable Service staff to provide customer with quotes and pricing which may be at standard labor rates or special pricing in such cases as major repairs customer history or future sales opportunities with customer.
• Communicates and collaborates with the Koenig & Bauer Factories for follow-up on quotation/pricing on large or special orders resolution of pricing disputes and/or receiving discrepancies and for specialized knowledge for certain technical questions.
• Informs Service Management of any out-of-standard issue such as a major breakdown labor disputes and other special issues that have the potential of escalation or financial impact.
• Communicates regularly and frequently with service management team on all service and parts related activities and opportunities.
• Works with Service Director and COO to handle escalated customer issues immediately and in accordance with company policies and standard operating procedures.
• Communicates regularly and frequently with key customers on various business transactions including but not limited to pricing technical assistance and billing disputes.
• Follow up directly with customer on quotations.
• Participates in weekly conference calls with key customers
• Serves as an escalation point within the Service Department handling and resolving customer complaints billing disputes and other matters and business transactions requiring special assistance.
• Develops revenue-generating opportunities by offering targeted discounts and developing new capabilities to support Service Select Program.
• Facilitates on-going two-way communication between self and team ensuring necessary information and resources are provided to the serve the customer.
• Attends other service management and/or cross-functional team meetings as deemed appropriate to collaborate on common business interests and critical projects.
• Drives process improvement developing new or making changes to existing processes procedures and programs that will help the department be more effective efficient and meet its goals.
• Gathers and analyzes various data to determine strengths weaknesses opportunities and risks for the Service Department and uses the data to make and support changes that will align operations with the targeted goals and objectives.
• Perform various other administrative tasks related to the job including but not limited to approving timesheets and expense reports creating and/or generating various reports and spreadsheets and documenting procedures.
• Performs other duties as necessary and assigned.

Required Qualifications:

Education: High School Diploma or GED-equivalent required.
Experience:A minimum of three years experience in operations within the industry or closely related industry with a solid knowledge of printing presses or related machinery.
Computer Skills:Computer literacy with basic knowledge of e-mail internet navigation word processing and spreadsheets. Understanding of SAP and Salesforce CRM are highly desired
Organizational Relationships:This position works extensively via telephone and e-mail with the Service Department at the Koenig & Bauer Factories in Germany Spain Turkey and Italy as well as with customers across North America. Position will work from time-to-time face-to-face with Koenig & Bauer Factory personnel and customer. This position must collaborate with other functional areas within Koenig & Bauer including Parts Department Warehouse and Accounting. This position has significant communication with customers mostly via phone and e-mail.

Knowledge Abilities and Interpersonal Skills:

• Technical knowledge of printing presses or related machinery.
• Strong project management skills creating and tracking project timelines
• Strong communication skills between customers vendors and our factory
• Understanding of technical products
• Experience reading schematics.
• Strong time management and follow-up skills
• Koenig & Bauer is the oldest global printing press manufacturer in the world! For more than 200 years we have been bringing together innovative technology and enthusiasm for tailor-made print solutions for our customers. You will find products printed on our machines all around you every day including the US currency in your wallet and much of the packaging in your grocery stores and big box retail stores.
• With the broadest product portfolio in the industry groundbreaking machines and a holistic service promise Koenig & Bauer sets international standards. Our 5500 employees worldwide generate annual sales of 1.2 billion.
• This is your opportunity to join Koenig & Bauer (US) the sales and service organization for Koenig & Bauer in the United States and the North American headquarters. Become part of our company where creativity fascination and passion for mechanical and electrical engineering work together as we develop the printing world of tomorrow and exceed print!
  
  

Koenig & Bauer (US) is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion disability genetic information pregnancy citizenship marital status sex/gender sexual preference/orientation gender identity age veteran status creed national origin or ancestry or any other status protected by federal state or local law. Information collected by the application process is solely to determine suitability for employment verify identity and maintain employment statistics of applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship for the employer. Please contact Koenig & Bauers HR Department ator if you need assistance completing this application or to otherwise participate in the application process.

Benefits

Vacation 15 days per year
Holidays Up to 11 days
Sick 7 days
Medical Dental and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer critical illness and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance