General Manager

For over 40 years 72 Degrees Air Conditioning Heating & Plumbing has proudly served the Fredericksburg community with trusted HVAC and plumbing services. We are known for taking care of our customers supporting our employees and creating a culture where people can grow and succeed.

We are looking for a General Manager who can lead the branch inspire the team and help take the business to the next level.

This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability customer service employee development and growth.

The Good Stuff

• Competitive base salary $100000-$160000 bonus potential (D.O.E)
• Medical Dental and Vision Insurance
• Pet Insurance
• 401k with 4% company match
• PTO Paid Holidays Paid Wellness Time and Paid Parental Leave
• Company vehicle allowance
• Opportunity to lead a growing business with strong local brand recognition

What Youll Do

• Lead the overall branch operation across HVAC Plumbing Customer Service Dispatch and Install teams
• Build and maintain a high-performing leadership team focused on accountability employee development and results
• Create a strong culture through daily huddles team meetings 1:1s coaching and employee engagement
• Partner with Recruiting to ensure strong hiring pipelines across all departments
• Ensure all service sales installation and operational processes are being followed consistently
• Review daily pace reports KPIs department scorecards and branch financials to identify opportunities and challenges
• Manage the P&L and ensure departments are meeting revenue margin and efficiency goals
• Maintain strong customer satisfaction online reviews and NPS performance
• Resolve escalated customer concerns quickly and professionally
• Partner with leadership on pricing budgeting vendor relationships staffing and growth initiatives
• Oversee branch meetings daily huddles and weekly department meetings to ensure teams stay aligned and focused
• Develop future leaders and build a management pipeline for long-term success
• Champion the 72 Degrees brand and help create an outstanding experience for both employees and customers

What You Need

• High School Diploma or GED required
• Bachelors Degree in Business or related field preferred but not required
• 5 years of Operations Manager General Manager or senior leadership experience required
• Prior experience in the home services industry is required
• Experience leading multiple departments and large teams is required
• Strong understanding of P&L management KPIs budgeting and operational performance
• Experience in a fast-paced entrepreneurial environment
• Nexstar experience preferred
• ServiceTitan experience preferred
• Strong Microsoft Office skills especially Excel and Word
• Strong communication leadership coaching and problem-solving skills
• Ability to build culture hold teams accountable and develop future leaders

If you are passionate about people performance and creating a world-class customer experience we want to talk to you.

72 Degrees is ready for its next leader. Come help us continue building something great.