Senior Administration Services Officer

ATCO Gas is seeking a Senior Administration Services Officer who has a steady hand in a fastmoving team the person people naturally turn to when things get tricky this role has your name on it. If exceptional service solving problems before they become problems and helping a team level up is your thing keep reading.

This isnt your everyday Administration Services role. This is your chance to be the technical brain the support pillar and the righthand to the Team Leader while still staying close to the core work that keeps our market moving.

YOUR PURPOSE

Youll support the Team Leader by acting as a trusted escalation point a subject matter expert and a champion for accuracy service excellence and continuous improvement.

Youll help guide the team build strong relationships with key stakeholders and ensure our Market Services function is operating at its best.

WHAT SUCCESS LOOKS LIKE

• Be the first point of escalation for technical queries from the team.
• Build and maintain positive professional relationships with retailers and system vendors.
• Handle basic metering queries and provide customer service that feels seamless and supportive.
• Support daily meter reading tasks to keep operations running smoothly.
• Jump into ad hoc projects and duties alongside the Team Leader.
• Investigate data anomalies with a sharp eye and resolve issues in a timely accurate way.

TEAM LEADERSHIP SUPPORT

• Youll help create a calm confident environment for the team by:
• Being the go-to person when the Team Leader is tied up or unavailable.
• Helping coordinate tasks workflows and day-to-day priorities.
• Supporting team training and development by answering questions early before they escalate.

WHO YOU ARE

Youre the kind of person who naturally lifts the capability of those around you. You enjoy digging into detail but stay calm and clearheaded when the pressures on. Youre approachable organised and great at keeping things moving.

YOUR EXPERIENCE

Preferred:

• Solid exposure and working knowledge of Customer Billing and Metering systems.
• Strong Microsoft Office skills.
• Analytical mindset with exceptional attention to detail.
• Confident communicator both written and verbal.
• A true team player with a customer first approach.
• Well organised with proven ability to juggle multiple priorities.
• Experience with SAP and a geographical mapping system is an advantage.

ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people.