Service Writer, Crowfoot

Join the team at Fountain Tire! We are looking for a friendly and dedicated individual to join our team as a Service Writer!

What does it take to get on track

• 3 years of experience in the automotive repair or tire industry is required
• Experience providing mechanical service quotes is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger light truck and specialty tires and mechanical services
• Must possess a valid drivers license and be able to provide a satisfactory passenger or commercial Drivers Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire our associates are at the heart of our success. As a vital member of our team you will get to enjoy many great benefits:

• Competitive compensation: $20 to $25 per hour plus sales-based commissions!
• Comprehensive health dental and vision benefit programs for you and your family including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for growth
• The opportunity to work with an excellent team and great customers
• Regular full-time day shifts
• Great discounts for you and your family on tires parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles finalize sales and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service specialty tire service wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives as required or assigned to guarantee safety at Fountain Tire including customers and staff on the road site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts