Licensing and Intake Officer (66794)

This posting is for one (1) full-time permanent position working 75 hours bi-weekly.

Who we are:

As the Yukon governments most diverse department Community Services has a place for you. Under the Community Services umbrella there are 18 unique branches where you can apply your skillset. All branches strive to empower communities to be vibrant healthy and sustainable. Community Services develops our team and invests in people so together we can equip Yukon communities with the tools and knowledge to foster a higher quality of life for all Yukoners.

As one of Canadas Top 100 Employers for 2025 a career with Yukon Governments public service offers you an opportunity to expand your skillset and build relationships with stakeholders and colleagues. Learn more about what Yukon Government can offer you.

Your impact:

The role of a Community Services employee reaches across the territory. Your strong will to better your community will empower Yukoners to lead healthy productive and resilient lives through accessible and integrated programs.

About the branch:

The Professional and Corporate Affairs branch is located in the Regulatory and Consumer Services division in the Department of Community Services. The branch is responsible for administering a variety of legislation in three areas of focus: health professions business professions and corporate and society registers.

Each unit is responsible for registration/licensing requirements quality assurance policy development and maintenance inquiries supporting the complaint process and supporting any legislative projects. The work is varied and incredibly important for protecting the public by ensuring they have access to competent professionals and legal business entities.

Business professions include but are not limited to insurance intermediaries real estate agents and charitable gaming. Health professions include but are not limited to physicians dental professions physiotherapists and optometrists. Finally the corporate services unit supports the registration of businesses partnerships corporations and societies.

About the job:

The Professional and Corporate Affairs Branch is looking for a motivated organized and team-oriented individual to join our team as a Licensing and Intake Officer. Reporting to the Manager Business Professions you will be responsible for providing a broad range of time-sensitive regulatory compliance and client-service functions in a busy public-facing environment. This position is the initial point of contact for the public regulated professionals businesses and non-for-profit entities and plays a key role in ensuring registration licensure and regulatory processes are delivered accurately consistently and in accordance with Yukon legislation.

The ideal candidate must have excellent client service and administrative skills the ability to interact proficiently with the public in a cross-cultural setting and aptitude to work in a professional administrative/regulatory environment. Interest in a high-energy team environment with the ability to meet critical deadlines and changing priorities in a high-volume environment while maintaining attention to detail and confidentiality is a must.

What you need to consider before submitting your application:

• Prior to submitting your resume an E-recruitment profile must be created as applications are only accepted through the system. Please do not email your resume to the contacts on the ad.
• Resumes are ONLY assessed based off candidates ability to communicate how they have demonstrated the essential qualifications from their professional volunteer or educational experience within their resume clearly indicating the specific position the responsibilities or duties were performed.
• Candidates must clearly state the length of time they performed the essential qualifications in their role(s) (ex. month/year to month/year).
• Take advantage of learning more about how to prepare your resume for a government recruitment. Please note cover letters are not required unless clearly indicated on the job ad.

For more information about this position please contact: Colleen Madore Manager Business Professions at .

For more information on the recruitment process please contact: Brooke Schmidt Human Resource Consultant II at

Essential Qualifications

Please submit your resume clearly demonstrating how you meet each of the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume.

• Experience assessing materials against established or legislated requirements.
• Experience providing professional accurate client service in person by phone and by email.
• Experience maintaining and managing complex databases registers or tracking systems with attention to accuracy and confidentiality.
• Experience working in a regulatory or compliance-based environment would be an asset.
• Post-secondary course work in business law or administration (or related field) would be considered an asset.

Candidates with an equivalent combination of education and experience may be equally considered.

Desired Knowledge Skills and Suitability

Candidates should have and may be assessed on:

• Ability to follow established processes procedures or workflows and contribute to improvements that support efficient and accurate application of policy or regulatory requirements.
• Ability to work independently and as part of a team to achieve operational objectives.
• Ability to work proficiently with regulated professionals other stakeholders and the public in a cross-cultural setting.
• Ability to manage competing priorities and completing assigned tasks accurately and on time in a high-volume or deadline-driven environment.
• Experience analyzing problems identifying solutions exercising sound judgement and making independent decisions within established policies procedures and/or legislation.
• Administrative and organizational skills with the ability to communicate clearly and professionally in writing and verbally.