AI Operations Manager

About Us

Mauro Motors is a second-generation family-owned luxury automotive dealership group in Connecticut Mercedes-Benz of North Haven BMW of North Haven BMW of Bridgeport and Mercedes-Benz Van Center of North Haven. Were growing aggressively and building the infrastructure to support that growth with AI at the center.

Weve invested in Claude Enterprise (Anthropics AI platform) and we need someone to own it. Not evaluate it. Not explore it. Own it and turn it into a competitive advantage across every department in the group.

The Role

Youll be the single point of ownership for AI strategy and execution across our dealership group. Youll report directly to the President and work across every department sales service parts F&I marketing accounting and HR to find where AI can eliminate waste speed up decisions and improve results.

This isnt a support role. Youll be building the systems that change how we operate.

What Youll Do

• Own the AI adoption roadmap across all four stores and at the group level
• Design and build workflows automations and custom Claude Projects and Skills tailored to dealership operations
• Manage all Claude Enterprise connectors and MCP integrations (Microsoft 365 CRM DMS and other dealership platforms)
• Build and maintain scheduled and automated tasks daily inbox management inventory analysis report generation follow-up workflows and more
• Train department managers and staff on using AI tools effectively in their daily work
• Spend time in each department to understand pain points and identify new AI use cases
• Track adoption metrics and ROI so we can measure whats actually working
• Stay current on Claude platform updates new integrations and AI developments bring recommendations to leadership
• Coordinate with technology vendors on AI-related integrations

What Were Looking For

• 2 years of hands-on experience implementing AI tools in a business environment not just experimenting actually shipping things people use every day
• Strong working knowledge of Anthropics Claude platform (Enterprise features Skills MCP connectors Projects) or demonstrated ability to learn complex platforms quickly
• Systems thinker you design workflows and automations not one-off tasks
• Enough technical skill to write advanced prompts build Skills configure integrations and troubleshoot you dont need to be a software engineer but you cant be afraid of a terminal
• Strong communicator youll translate between what AI can do and what the service manager needs Monday morning
• Self-directed and resourceful theres no playbook for this role; youll be writing it
• Automotive dealership experience is a plus but not required business operations experience in any industry works if you learn fast

Software & Platform Proficiencies:

Experience with some or all of the following is expected. You dont need to be an expert in every tool but you should be comfortable learning new platforms fast and connecting them together.

Required:

• Anthropic Claude Claude Enterprise Projects Skills Cowork Code Design MCP connectors prompt engineering
• Microsoft 365 Outlook SharePoint Teams Power Automate Excel
• GitHub version control repository management collaborative development workflows

Preferred:

• Workflow & automation platforms n8n Zapier Make or similar orchestration tools
• Data platforms Snowflake BigQuery or similar cloud data warehouses
• Customer data & analytics Tealium Segment or similar CDP/tag management tools
• API integrations comfortable working with REST APIs webhooks and JSON
• Dealership platforms DMS/CRM systems (a plus not required) Dealertrack DMS vAuto VinSolutions X-Time etc.

What We Offer

• Salary: $75000 $110000 depending on experience
• Direct access to the President no layers between your ideas and decisions
• Ground-floor opportunity to build an AI program from scratch at a growing company
• Health dental and vision insurance
• 401(k) with company match
• Paid time off

Why This Role Is Different

Most companies hiring for AI are adding someone to a 200-person IT department. Here you are the AI team. Youll have executive sponsorship budget and the authority to move fast. If youve been stuck somewhere good ideas die in committee this is the opposite of that.

Were not looking for someone who wants to write white papers about AI. We want someone who builds things that work.

To Apply

Send your resume and a short note (under 300 words) answering this:

Whats the mostimpactful AI workflow or automation youve built in a business setting and what did it actually change