Staff Site reliability engineer

About WRITER

WRITER is where the worlds leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And were proving its possible through powerful trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITERs end-to-end platform hundreds of companies like Mars Marriott Uber and Vanguard are building and deploying AI agents that are grounded in their companys data and fueled by WRITERs enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest Radical Ventures and ICONIQ Growth WRITER is rapidly cementing its position as the leader in enterprise generative AI.

Founded in 2020 with office hubs in San Francisco New York City Austin Chicago and London our team thinks big and moves fast and were looking for smart hardworking builders and scalers to join us on our journey to create a better future of work with AI.

About the role

At WRITER our mission to expand human capacity with super intelligence relies on a foundational truth: our platform must be available performant and reliable 24/7. As a site reliability engineer youll be at the heart of making this a reality impacting every enterprise customer who trusts us with their AI-powered workflows. This isnt just about keeping the lights on; its about pushing the boundaries of whats possible proactively identifying and solving complex systemic challenges and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. Youll build resilient systems automate across the stack and champion reliability best practices directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need.

This is a hybrid position based out of our New York City hub. Youll report to our director of engineering.

What youll do

• Use and build AI native approaches for operational tasks and infrastructure management and platforms using Python Go or similar languages significantly reducing manual toil across our production environment

• Design and implement scalable fault-tolerant infrastructure AI solutions on public cloud providers (AWS GCP Azure) to support WRITERs rapidly expanding high-traffic AI platform

• Own the reliability performance and efficiency of WRITERs core services defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets

• Own the observability stack for monitoring logging and alerting systems to ensure rapid detection of issues across our complex distributed systems

• Lead incident response post-mortems and root cause analyses applying learnings to proactively prevent future outages and build a more resilient system architecture

• Collaborate closely with product and engineering teams providing expert guidance on system design for reliability performance and scalability from conception through launch

What you need

• A solid 7 years of experience in Site reliability engineering DevOps Production engineering Cloud platform or a similar role focused on building and operating large-scale high-availability production systems

• Deep expertise with cloud platforms (AWS strongly preferred) containerization technologies like Docker and Kubernetes and Infrastructure-as-Code tools such as Terraform

• Strong proficiency in programming languages such as Python Java Go for automation and monitoring

• Knowledge of monitoring and logging tools (e.g. Prometheus Grafana ELK Stack) to maintain system health and performance

• Demonstrated ability to Challenge the status quo proactively identify systemic weaknesses and propose innovative solutions to complex reliability problems

• Excellent communication collaboration and problem-solving skills with a talent for building strong relationships and Connecting with cross-functional teams

• A strong sense of ownership and accountability eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability

Benefits & perks (US Full-time employees)

• Generous PTO plus company holidays

• Medical dental and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Wellness stipend for gym massage/chiropractor personal training etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation company stock options and 401k

WRITER is an equal-opportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page you acknowledge and agree to WRITERs Global Candidate Privacy Notice.

Required Experience:

Staff IC