Assistant Service Manager Elevate at Topside

ASSISTANT SERVICE MANAGER

Seize Your Career Opportunity at Kairoi Residential

At Kairoi we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors associates and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word Kairoi (pronounced Ki-roy) represents moments in time when opportunities are seized. Our team empowers rewards and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

As an Assistant Service Manager youll be an integral part of our maintenance dream team working alongside the Service Manager to ensure our community is always in tip-top shape by providing support and guidance to the service team while ensuring the seamless operation and meticulous upkeep of our community. Youll be a master of all trades a mentor to our Service Technicians and a champion of resident satisfaction by responding to resident service requests with urgency and a smile demonstrating your commitment to exceptional customer service.

• You are the Repair Pro!
• Diagnose and troubleshoot complex maintenance issues devising and implementing swift effective solutions that showcase your technical expertise!
• Perform repairs and replacements with meticulous attention to detail ensuring every job is done right the first time!

You are the Team Mentor!

• Share your knowledge and passion for the trade as you assist in training mentoring and supervising Service Technicians!
• Oversee work assignments to ensure tasks are completed efficiently and to the highest standards!

You are a Service Specialist!

• Swiftly respond to resident service requests to demonstrate your commitment to exceptional customer service and build strong relationships!
• Contribute to the appeal of the community by maintaining the grounds common areas and amenities to ensure they are always clean and inviting!

The Kairoi Perks Package - All for YOUR Benefit!

• Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
• Health & Wellness Benefits. Medical dental vision life insurance short and long-term disability at an affordable price.
• Retirement Planning. We offer a 401k program with a company match.
• Paid Leave. Exceptional PTO program paid holidays floating holidays birthday day off and a milestone sabbatical program.
• Discounts. Private discount network that includes discounts on travel restaurants gifts experiences and so much more.
• Training. We want to help you grow! Be prepared to attend and participate in training as required.

Key Skills and Abilities Needed to Succeed in This Role:

• A minimum of 4-5 years of experience in apartment home repair including advanced knowledge of plumbing electrical HVAC carpentry and appliance repair.
• Proven experience in leading and mentoring a team of maintenance professionals.
• Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications are required.
• In-depth knowledge of OSHA safety rules and regulations.
• Excellent customer service and a positive resident experience focused mentality.
• Ability to work a flexible schedule including on-call for emergencies.
• Valid drivers license with no major infractions in the last 12 months.

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer and we strongly encourage applications from everyone regardless of race religion color national origin gender sexual orientation age marital status or disability status. We provide an accessible candidate experience but please let us know if you need any additional accommodations or adjustments throughout the interview process.

Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening as well as your possession of a valid drivers license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.