Sr. Product Manager Customer Delivery Platforms

Product Strategy & Roadmap

Lead the development of product vision and strategic priorities for customer delivery platforms informed by stakeholder insight customer behavior and industry direction.

Steward the multi-quarter roadmap translating strategy into sequenced measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.

Translate emerging customer needs usage patterns and market opportunities into new delivery models content packaging approaches and platform capabilities.

Customer Experience & Platform Optimization

Improve customerâfacing platform experiences by identifying friction points and opportunities through analytics feedback and support trends.

Partner with UX design and technology teams to deliver intuitive accessible and reliable platform experiences.

Platform Capabilities & Technical Collaboration

Partner with engineering and architecture teams on platform capabilities integrations and technical enablers needed to support customer experience and business goals.

Act as a technically fluent product leader able to discuss APIs authentication analytics instrumentation and performance without serving as the technical owner.

Stakeholder & Vendor Management

Build alignment across sales marketing operations editorial strategy customer support and technology teams.

Work with vendors and external partners to evaluate capabilities manage priorities and support effective delivery.

Communicate roadmap progress decisions tradeoffs and risks clearly to stakeholders and leadership.

Measurement & Continuous Improvement

Define and monitor KPIs such as discoverability access success engagement platform performance support trends and adoption of new capabilities.

Use evidence from launches pilots and operational results to refine priorities and improve outcomes over time.

This role can be based in our Washington D.C. office or Columbus OH offices. A reasonable rate of compensation for this position is between $150000-$175000 per year.ACS employees work a hybrid schedule consisting of working onsite two days per work week as decided by functional area. The balance of the week is open to working remotely though employees are always welcome onsite each day if they choose.

ACS currently provides the following benefits for this position: paid vacation leave paid sick leave paid holidays health insurance flexible spending account or health care savings account dental insurance life insurance vision insurance retirement benefits short- and long-term disability and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills experience and location.

Any actual offer of employment reflecting the total compensation package and benefits will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.