Financial Clearance Call Center Rep-Remote-SupplementalPRN

NOTE: This is a Supplemental/PRN- Must be flexible to work M-F between 8:30-5pm Central/MT/Eastern

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions outpatient ED and clinic visits. Work may include handling and resolving missing registration items via work queues in basket messages and phone addition this position may handle and resolve authorization form recovery activities and coverage and guarantor related issues for hospital inpatient outpatient clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars) and will assist patients will financial questions related to appointments including but not limited to: charge estimates preservice payments including co-pays co-insurance and pre-service deposit amounts as well as insurance and coverage information. The FCCCR may place outbound calls to patients providers insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work units performance expectations.

High School Diploma or GED and 2 years of relevant experience required

OR

Bachelors degree required

Ability to read and communicate effectively basic computer/keyboarding skills intermediate mathematic competency good written and verbal communication skills knowledge of proper phone etiquette and phone handling skills required.
Position requires good verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity exhibit good decision making and judgment capabilities and attention to detail. It is expected that staff are self-motivated self-directed and highly organized and agree to promote a productive collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

*This position is a 100% remote work. Individual may live anywhere in the US.
**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.