Field Service Technician

Are you a hands-on problem solver who thrives in the field Join ID Technology Canada a ProMach company as a Field Service Technician based in Surrey BC. This position requires regular travel to customer sites across Western Canada and the U.S. offering flexibility and autonomy while being part of a supportive high-performing team.

What Youll Do

• Install demonstrate maintain and repair marking coding and labeling equipment
• Train customer operators and maintenance personnel
• Troubleshoot mechanical/electro-mechanical system
• Assess customer needs and recommend solutions to optimize their processes
• Share and exchange solutions with other service technicians and sales managers
• Keep current on all company products by attending training sessions (onsite/offsite)
• Support administrative or remote technical tasks when not in the field

What You Bring

• 7 years of experience in field service or technical support ideally within the packaging automation or manufacturing equipment industry
• Diploma or degree in Electromechanical Automation or a related field
• Strong knowledge of PLCs HMIs Allen Bradley and Siemens
• Excellent communication organization and problem-solving skills
• Proficiency in Microsoft Office; ERP experience a plus
• Valid drivers license reliable vehicle and ability to travel throughout Canada and the U.S. (by car or air)
• Willingness to obtain and maintain PMMI certification (cost covered by the company)

• The regular workweek is forty (40) hours. However that number of hours may be exceeded and spread out from Monday to Sunday depending on customer demand and emergencies.

Whats in it for you

The base salary range for this role is $80000.00 $85000.00 CAD depending on experience and skill set. There is also potential to earn additional income through our commission structure which rewards contributions to ongoing service and support compensation also includes comprehensive benefits paid time off and a retirement savings plan with company match.

COMPANY SUMMARY

As a leading manufacturer and integrator of labeling coding and marking equipment ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food beverage pharmaceutical personal care and household and industrial goods industries.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Required Experience:

IC