Admission Services Associate

Summary:

The Admission Services Associate is the first point of contact for prospective students families and campus partners interacting with the Office of Admission. This role is essential to creating a welcoming informative and supportive experience throughout the college search and admission process.

Responsibilities include coordinating campus visit activities supporting application processing and communications maintaining accurate data and records and assisting with daily office operations and special projects.

Supervision:

This position reports to the Admission Services Coordinator. The role does not include formal supervisory responsibilities but may provide day-to-day guidance to student assistants.

Key Responsibilities:

Duties may include but are not limited to the following.

Visitor and Reception Support

• Serve as a welcoming presence for prospective students and families engaging with the Office of Admission.
• Schedule individual appointments information sessions and campus and departmental tours based on prospective student interests.
• Manage visitor flow including extended appointments late arrivals and walk-in visitors.
• Provide guidance related to on-campus parking the City of Ithaca and other logistical needs and refer visitors to appropriate Admission staff or campus offices as needed.

Campus Visits and Events

• Support the planning scheduling and execution of admission events including on-campus programs virtual events and open houses.
• Coordinate visit logistics and ensure accurate scheduling and communication with internal partners.

Communication and Outreach

• Serve as an information resource for prospective students families and counselors throughout the admission process.
• Communicate professionally and responsively via phone email and other platforms with prospective students families school counselors alumni and referral partners.

Application Processing and Data Management

• Enter and maintain data related to event inquiries admission applications supporting documents and admission decisions with a high level of accuracy and attention to detail.
• Scan index and manage applicant materials in a timely manner to support efficient application review.
• Maintain documentation of office procedures related to data entry scanning indexing and database use.

Office Operations and Administrative Support

• Prepare edit and maintain documents files and records.
• Support the production and distribution of prospective student communications including inquiry application and decision materials.
• Receive process and distribute incoming postal mail for the Office of Admission.
• Support general office operations logistics and special projects as assigned.

Community and Inclusion

• Demonstrate and model a commitment to multicultural awareness inclusion and respectful engagement.
• Contribute to creating an environment that is flexible collaborative inclusive and supportive of a diverse campus community.
• Interact with students families staff faculty and visitors in a professional civil and inclusive manner.

Professional Standards

• Execute responsibilities in alignment with the service philosophy and student-centered orientation of the Office of Admission.

Other responsibilities may be assigned as needed to support the mission of the Office of Admission.

Qualifications:

Associate degree and two years of related experience or an equivalent combination of education and experience.

Excellent interpersonal verbal and written communication skills are essential.

Strong attention to detail organizational skills and the ability to manage multiple priorities are critical.

Demonstrated ability to work effectively with a diverse population and provide a high level of customer service.

Proficiency with standard office software (e.g. Microsoft Office Suite) and the ability to learn additional software systems.

Flexibility to work extended hours during peak admission cycles.

Preferred Qualifications:

Experience working with a student information system or CRM.

Prior experience in a college admission office higher education setting or high-volume customer service/reception environment.

Work Environment:

Evening and weekend work may be required to support admission programs and events.

Work is primarily conducted in a safe accessible indoor office environment with regular use of computers and standard office equipment. The role requires mobility across campus which may include walking driving or arranging alternative transportation.

This position is 37.5 hours per week 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume cover letter and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at or

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$18.00 to $18.50 per hour commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits including:

Healthcare including vision and dental

Generous Paid Time Off Policies

403B Retirement Savings Plan with Matching Employer Contribution

EAP

Flexible Work Plans

Educational Benefits

Career-Enhancing Trainings

For an overview of our benefit offerings please visit an effort to promote campus safety and the security of College resources Ithaca College will consistent with the requirements of the law and prudent practices conduct criminal background investigations per College position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.