Operations Manager

As an Operations Manager at Ekimetrics you will support the effective staffing of project teams by coordinating assignments maintaining visibility into team capacity and helping ensure work readiness across the organization. This role falls within Operations with close collaboration with HR Finance and delivery teams. The specialist serves as a key connector between project teams account managers and leadership ensuring that assignments are aligned with skills availability and business needs. The position helps balance workloads monitor utilization trends and support day-to-day communication to keep stakeholders informed and projects properly staffed.

Staffing & Resource Planning

• Coordinate assignment of professionals to project based on skills availability and priority needs.
• Maintain accurate up-to-date employee profiles to support informed staffing decisions.
• Support weekly staffing cycles by preparing data understanding demand and identifying best-fit matches.
• Track project pipeline inputs to anticipate staffing needs and contribute to short and long-term planning.
• Create document and conduct trainings on operations processes.

Capacity Utilization & Work Readiness

• Monitor workload distribution and surface capacity risks or imbalances across teams.
• Maintain current views of utilization availability and upcoming work needs.
• Maintain forecasting views: planned revenue planned production capacity and operational risks
• Prepare basic reports/dashboards on utilization capacity and resource readiness for leadership review.

Reporting Accuracy & Quality

• Ensure data & tools accurately translate business reality.
• Ensure delivery teams are respecting the reporting processes and inputting the right information on the tools.
• Proactively flag discrepancies / points of attention.

Stakeholder Management

• Partner with account and technical managers to confirm staffing decisions and resolve minor conflicts.
• Serve as point of contact for employees regarding assignments workload considerations and staffing clarity.
• Communicate staffing updates risks and changes to appropriate stakeholders.
• Collaborate with cross-functional teams to ensure smooth onboarding transitions and internal handoffs.

• Bachelors or Masters degree in Business Administration Human Resources Data Analytics or a related field.
• 4 years of experience supporting staffing scheduling or resource coordination in a professional services or project-based environment.
• Familiarity with utilization tracking capacity planning concepts or project workflow processes.
• Advanced Excel skills and proficiency in project management software(s) (Napta a plus).
• Strong organizational skills attention to detail and the ability to communicate clearly with multiple stakeholders.

At Ekimetrics we believe your ideas truly matter. Here your ideas are yours to build and bring to life. We embrace an entrepreneurial spirit encouraging you to push boundaries to achieve meaningful impact. But its not just about individual successwe thrive on collaboration and enriching one another.

Together were constantly learning and growing whether through personalized career paths and training challenging projects mentorship or simply through the diverse perspectives we bring to the table.

And perhaps more importantly we believe in enjoying what we do. Ekimetrics is a stimulating and safe environment where you can thrive as your authentic self.

In 2023 Ekimetrics obtained the mission-driven company status reflecting our strong commitment to CSR.

Our purpose: Accelerate organizations transformation towards sustainability through the application of data science and artificial intelligence.

We were also certified Great Place to Work in France the United Kingdom and the United States in 2023 and our Hong Kong office received the Best Companies to Work for in Asia 2023 award.

Ekimetrics is part of the French Tech 120 ranking. We have been selected by La French Tech to join the prestigious group of the top 120 French scale-ups recognized for their potential to become international leaders.