Merchant Activation Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Everything you are looking for and more
We are looking for a Merchant Activation Manager to own the journey from signed contract to stabilized launch ensuring new merchants go live fast smoothly and with the right support from day one.
In this role you will coordinate activation plans drive merchant milestones align internal teams across Sales IT Ops and Customer Care and make sure every go-live is properly prepared and monitored through hypercare. You will also lead and develop a small team ensuring activation excellence at scale.
What responsibilities and objectives will you have
Own the end-to-end merchant activation process from contract signature to go-live and stabilization
Validate handover from Sales ensuring all required information is complete and accurate
Build manage and track activation plans for each merchant
Drive launch milestones and timelines ensuring on-time go-lives
Coordinate cross-functional teams (Sales IT Ops Customer Care) throughout the activation process
Ensure operational and technical readiness before go-live
Monitor launch performance and lead hypercare phase to ensure a smooth start
Identify risks bottlenecks and proactively implement solutions
Track and analyze activation KPIs to drive continuous improvement
Ensure a smooth handover of accounts to BAU / Expansion teams post-activation
Lead mentor and develop a team of 34 people focused on onboarding and activation
How success is measured
Time-to-live
% of launches on time
First pickup success
OTD performance in the first weeks
Customer Care ticket open rate
NPS
Well what will the requirements be
5 years of experience in operations onboarding activation or customer lifecycle roles
Previous experience managing and developing teams
Strong project management and process optimization skills
Data-driven mindset with the ability to track analyze and improve KPIs
Experience working cross-functionally with Sales Product and Tech teams
Excellent communication and stakeholder management skills
Ability to work in a fast-paced scaling environment
Fluent in English (Spanish is a plus)
What do we offer
Language platform
Wellbeing programme
Flexible working hours
Online platform for lifelong learning
Competitive salary
Flexible remuneration services can be contracted
Why join us
Because we dont settle we go further and multiply impact (10X Attitude).
Because we design every transformation around real customer value (Passionate About Customers).
Because we make things happen fast and smart not perfect but done (Go Go Go).
Because we believe the future belongs to those who rethink whats possible (Dare to Disrupt).
Because we win together diverse collaborative driven by one shared vision (One Goal One Team).
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the companys workplaces focused on promotion as well as gender equality diversity equity and inclusion of people regardless of their abilities and conditions.
