Customer Support Specialist (US Market)

Would you like to be part of an innovative company with a significant social impact Innovamat is looking for someone like you

About our company

Innovamat is an educational organization focusing on math learning. Its mission is to help improve how this science is taught by offering resources training and research to the educational community.

Since its founding in 2017 in Barcelona Innovamat has partnered with 27000 teachers from more than 2600 schools in Spain the United States Mexico Italy Chile Ecuador Colombia Brazil and Peru inspiring more than 600000 students to build strong math foundations and instill a passion for learning.

Your Mission

At Innovamat we are looking for someone eager to make a strong impact on our growing Customer Support team in the United States. Your mission will be to ensure districts receive outstanding logistical and technical support creating a seamless experience with our platforms and services. Youll be part of shaping efficient post-sale processes and driving client satisfaction from day one.

Your Day to Day at Innovamat

• Support districts directly by addressing issues and questions efficiently coordinating with Operations Supply Chain Tech and Account Management teams in the US to deliver timely solutions.

• Ensure smooth onboarding of districts helping them set up and adapt to our digital platforms.

• Foster strong client relationships by being proactive responsive and empathetic in every interaction.

• Collaborate closely with Account Management in the US to align customer needs and strengthen long-term partnerships.

• Contribute to building scalable processes that will support our growth across the Americas.

You Have

• Excellent Spanish/English communication skills both spoken and written with confidence to lead meetings and calls with US clients.

• A strong desire to learn and grow in a dynamic fast-paced environment.

• Ability to multitask and stay organized while being willing to dive into details when needed.

• Strong interpersonal skills and a client-focused mindset.

• An analytical problem-solving approach with creativity to find efficient solutions.

It Will Be Great If You

• Have experience in customer support or other client-facing roles.

• Are passionate about supply chain management and educational technology.

• Enjoy optimizing processes and tackling complex challenges.

What can you expect from Innovamat

Our culture and values defines who we are and how we work. We believe that how we do things matters just as much as what we do. We know this isnt the right place for everyone and thats okay. Heres what you can expect when joining our team:

• We aim high: We set ambitious goals and work to high standards. Were driven by the conviction that improving education is a game changer and were here to take it on with determination and passion. Here youll be able to grow as much as you want!

• We are owners: From day one youll take real responsibility and have real impact. We make thoughtful decisions take initiative and turn ideas into action youll feel trusted to lead projects make decisions and watch your ideas come to life.

• We move fast: We work in a dynamic ever-evolving environment where speed and adaptability make the difference. Things move fast and so do we. Youll feel the pace the energy and the thrill of learning and acting quickly to make things happen.

• We are eager to learn: Our team is made up of curious motivated people who challenge themselves and each other to grow. We value those who approach every challenge as a learning opportunity and bring a positive solution-oriented mindset because here every day is a chance to learn something new and share it with others.

• We are humble: Were guided by feedback and collaboration. We listen actively learn from one another and value ideas for their impact not for who they come from. Youll find teammates who boost you up challenge you kindly and celebrate wins as a team.

• We enjoy the ride: Our impact depends on the people who make it possible. Were an international passionate team that thrives in a fast-paced high-energy environment where intensity and purpose go hand in hand. We believe that a strong culture of trust flexibility and care is what makes our impact sustainable. We take care of our people so they can take care of our mission offering flexible working hours time off during the Christmas break and flexible compensation options. And of course we make space to reconnect and recharge through team-building days that bring us closer and remind us why we do what we do.

If you think you are that person we are looking for we would love to meet you!