Salesforce Business Analyst Product Owner

Can you imagine a world without music Neither can we.

Key Details
As our Salesforce Business Analyst/Product Owner you will own problem definition and value delivery across Salesforce products ensuring business outcomes are met through a clear backlog strong platformaware design and tight collaboration with engineering operations and commercial teams. Youll balance analysis depth with pragmatic product ownership enabling fast safe and measurable change.

What you will be doing

Discovery & Analysis

• Lead structured discovery: business goals constraints risks value hypotheses and success measures (OKRs/KPIs).
• Run stakeholder workshops interviews and journey mapping to produce asis/tobe process models and painpoint analysis.
• Translate needs into clear requirements: epics features user stories testable acceptance criteria (consider Gherkin) and nonfunctional needs (performance security accessibility scalability).
• Perform light data analysis and profiling; validate data model impacts reporting needs and data quality rules.

Product Ownership

• Assist the PMO team in maintaining a prioritised product backlog aligned to strategy and value; apply agile product practices (MVPs hypothesis testing).
• Assist with the facilitation of sprint/iteration planning backlog refinement and acceptance of increments against clear Definition of Done.
• Work with PMO to build and communicate a transparent roadmap with outcomes dependencies and delivery milestones.
• Coordinate UAT planning and execution; define entry/exit criteria and signoff.
• Assist PMO with managing release readiness and adoption: enablement materials comms support model and benefit tracking.

Salesforce Platform Stewardship

• Shape solutions with a platformfirst mindset: leverage standard capabilities (Flows declarative automation permissions OOTB features) before custom.
• Partner with Architects/Engineers on design decisions (data model integration patterns security & compliance).
• Ensure data integrity and governance (naming conventions dedupe masking where needed) and support auditability.
• Align requirements with environment strategy (sandboxes/scratch orgs) test data and CI/CD quality gates.

Governance & Value Realisation

• Define and track measurable outcomes (e.g. conversion uplift AHT reduction case deflection CTS reduction NPS/CSAT).
• Run benefits tracking postrelease and drive continuous improvement.
• Maintain traceability from business objectives epics/storiesacceptance tests releases benefits.

Change & Stakeholder Management

• Drive alignment across business units coaching stakeholders on prioritisation and tradeoffs.
• Produce succinct comms: decision logs impact assessments training guides and release notes.
• Represent the product in governance forums; proactively surface risks assumptions and dependencies.

You will have

Required

• Previous experience as a Business Analysis and/or Product Ownership with experiencedelivering on Salesforce.
• Demonstrable experience writing highquality user stories acceptance criteria and managing backlogs/roadmaps.
• Strong Salesforce platform knowledge: Sales/Service/Experience Cloud Flows Data Model Reports/Dashboards Profiles/Permission Sets and Integration concepts (APIs/ETL/iPaaS).
• Solid process analysis & mapping (BPMN or equivalent) requirement elicitation and stakeholder facilitation.
• Comfortable with metrics/analytics: defining OKRs/KPIs building basic reports/dashboards and interpreting results to inform prioritisation.
• Familiarity with quality practices: Definition of Ready/Done test planning UAT and working with QEs on automation coverage.
• Excellent verbal/written communication negotiation and storytelling skills; strong business acumen.

Desirable

• Salesforce certifications: Administrator Platform App Builder Business Analyst.
• Product certifications: PSPO/CSPO APM/PMIACP.
• Experience with contact centre/CCaaS CPQ case management or partner communities.
• Exposure to GDPR ISO27001 controls and risk/compliance processes.
• Familiarity with DevOps tooling (Azure DevOps/GitHub/Jira) and basic understanding of release governance.

If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.