Senior Analyst, IT Client Services

What IT Client Support contributes to Cardinal Health

Information Technology oversees the effective development delivery and operation of computing and information services. This function anticipates plans and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organizations end users for software hardware conference room technology and meeting support warehouse technology server network and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities such as virtual environments collaboration toolsets warehouse device management and addresses service outages. This job family acquires installs and upgrades PC components warehouse technology and software while also performing asset management for software and hardware.

This is an on-site position centralized at our Kansas City MO Pharma Distribution Center supporting multiple Kansas City / Overland Park area facilities.

Responsibilities

• Demonstrates knowledge of client and warehouse hardware software operating systems network configuration server interaction diagnostics and troubleshooting.

• Confers with end users technology teams and vendors to resolve incidents and fulfill requests.

• Diagnose and resolve unique problems with hardware software and operating systems; determine the source of problems and classify their level priority and nature.

• Configure deploy maintain troubleshoot inventory and support computer workstations laptops printers mobile devices phones and other computer and telecommunications equipment.

• Installs/removes/configures hardware and software.

• Address user tickets within documented service levels

• Diagnose and troubleshoot technical issues including account setup and network configuration

• Provide prompt and accurate feedback to clients and follow up with clients to ensure their systems are functional

• Ability to work independently or via a team collaboration process.

• Experience providing support via in-person phone or remote methods.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

• Partners with end users to correlate business requirements to technology solutions (strong business acumen).

• Prioritize and manage several open issues at one time

• Properly escalate unresolved issues to appropriate internal teams

• Individual will have a primary support role. This includes after hour and weekend support as needed.

• Periodic travel to support business initiatives is required.

Qualifications

• Two-year degree in related field or equivalent work experience preferred

• 2 years experience in related field preferred

• Experience supporting multi-platform environments including the following: Windows10 Windows 11 Citrix Environment Microsoft W365 AWS desktops Android SOTI preferred.

• Detailed knowledge of PC hardware operating systems network configuration server interaction diagnostics and troubleshooting preferred

• Working knowledge of hardware hardware build configuration compatibility upgrades diagnostics and troubleshooting and desktop-based security methodologies preferred

• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers Zebra printers wearable/handheld terminals and IWD/RF scanners preferred

• Understanding of basic network topology Ethernet Wireless and TCP/IP protocol.

• Proactive innovative and creative in meeting customer and enterprise needs.

• Strong analytical problem solving organizational and planning skills.

• Understanding of project management theory and team dynamics.

• Work well both independently and as a member of a high-performing team.

• Excellent verbal and written communication skills.

• Experience in a warehouse environment preferred.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts principles and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $27.40 - $39.30

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 5/2/2026 *if interested in opportunity please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including but not limited to a candidates geographical location relevant education experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.

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