Ticketing & Membership Manager

The Bruce Springsteen Center for American Music is a nonprofit organization dedicated to preserving and celebrating the life music and cultural impact of Bruce Springsteen and the broader story of American music. With an annual operating budget of nearly $5 million the Center is entering an exciting new chapter.

On June 7 2026 the Center will open its permanent 30000 square-foot Building open to the public providing daily access to its archives exhibitions and educational programming. The Center anticipates welcoming more than 50000 visitors annuallyapproximately 160 guests per dayrequiring a strategic customer-focused and operationally strong ticketing function from day one.

Position Summary:

The Ticketing and Membership Manager will be responsible for the development implementation and management of the Centers general admission ticketing operations event ticketing and the founding strategy for a new membership program. This individual will establish policies pricing structures CRM systems reporting processes and internal workflows that ensure a seamless visitor experience and sound financial controls.

This is a foundational leadership role for a growing cultural institution. The ideal candidate will combine strategic thinking with operational excellence and a strong understanding of visitor services revenue optimization and nonprofit collaboration.

This is anin-person on-campus non-remote positionbased in West Long Branch NJ.

For more information about the Center please visit.

Duties and Responsibilities

Ticketing Strategy & Operations

• Serve as the lead and key interface between the public and the Center for all ticketing related needs and issues.
• Develop and implement a comprehensive ticketing strategy for general admission event ticketing and special promotions.
• Establish pricing models discounts group sales policies and promotional strategies aligned with revenue and access goals.
• Manage the ticketing platform and CRM systema new partner of Tessitura.
• Design and document policies procedures and internal controls for ticket sales and revenue handling.
• Oversee daily ticketing operations ensuring accuracy efficiency and a high-quality visitor experience.
• Forecast attendance and ticket revenue; monitor performance against projections.
• Develop reporting dashboards and analytics for leadership including attendance trends and sales performance.

Membership Program Development

• Develop a founding strategy for a tiered membership program including benefits pricing and growth projections.
• If approved lead the implementation of the membership program including CRM configuration fulfillment processes renewals and stewardship workflows.
• Coordinate with Marketing to develop acquisition and retention campaigns.
• Track and analyze membership growth retention and lifetime value metrics.
• Ensure ongoing collaboration with Monmouth Universitys University Advancement team to ensure seamless strategy and implementation.

Cross-Departmental Coordination

• Partner with Monmouth Universitys Finance and Advancement Operations and Services to ensure accurate reconciliation cash controls reporting and compliance.
• Collaborate with Marketing on ticket and event promotions audience segmentation and targeted campaigns.
• Coordinate with appropriate internal staff and when appropriate Monmouth Universitys University Advancement staff to ensure smooth on-site ticketing and admissions processes.
• Support special events and programs requiring advance ticketing or capacity management.

Leadership & Systems Development

• Establish standard operating procedures and documentation for all ticketing and membership functions.
• Recommend staffing levels training plans and performance standards as visitor volume grows.
• Stay informed on industry best practices in museum and cultural institution ticketing and membership management.

Minimum Qualifications:

• 5 years of experience in ticketing box office management visitor services or revenue operations in a museum performing arts venue cultural institution or comparable organization.
• Demonstrated experience managing a CRM and/or ticketing system.
• Experience developing pricing strategies and revenue projections.
• Strong analytical skills with experience in reporting and financial reconciliation.
• Proven self-starter with the ability to build systems and processes from the ground up.
• Excellent organizational communication and project management skills.
• The ability to work occasional nights and weekends as needed.

Preferred

• Experience launching or scaling a membership program.
• Experience in a start-up or rapidly growing nonprofit environment.
• Familiarity with audience segmentation digital marketing integrations and data-driven campaign strategy.
• Experience with Tessitura platform.
• Knowledge of nonprofit financial practices and internal controls.

Competencies

• Strategic thinker with operational follow-through.
• Financially literate and detail-oriented.
• Customer-focused and service-driven.
• Collaborative and cross-functional team player.
• Comfortable in a start-up environment with evolving priorities.

Questions regarding this search should be directed to:

Required Experience:

Manager