Implementation Manager

Boston Massachusetts
Hybrid Office Model

About Us

Clasp is a mission-driven venture-backed startup transforming access to education and career pathwaysstarting with the healthcare workforce. By enabling employers to invest in future talent where it matters mosteasing overwhelming student debtour platform creates lasting bonds between employers and employees. We believe that when employers have a stake in the cost of education we can create a more sustainable equitable and skilled workforce.

Fresh off our Series B were entering our next phase of growth. Clasp is a Forbes Fintech 50 company a SHRM portfolio company and has been named by Business Insider as one of the Top 14 Healthcare Startups to Watch in 2026 and one of the 43 Startups to Bet Your Career On in 2025.

Were not just building a fintech productwere driving economic mobility. If youre excited to build grow and make a real impact join us

What We Need

We are hiring an Implementation Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership program launch operational activation. You will guide employer partners through onboarding coordinate cross-functional internal teams and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasps partner ecosystem and requires someone who can drive execution across teams influence stakeholders without formal authority and establish the operational cadence that ensures successful implementations. The ideal candidate is both operator and relationship builder someone who can manage complex launches while building trust with employer partners and internal teams.

What Youll Do

• Own end-to-end onboarding and implementation of Clasp programs with employer partners from signed partnership through program launch and operational activation

• Develop and manage implementation plans timelines and milestones to ensure successful and timely program launches

• Serve as the internal quarterback for partner launches coordinating cross-functional teams across Partnerships Product Engineering Marketing and Operations

• Develop a strong understanding of Clasps platform data models program configurations and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.

• Drive cross-functional execution and accountability ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches

• Guide employer partners through onboarding and activation delivering training resources and support to ensure successful program adoption

• Lead discovery conversations with partners to understand operational processes data requirements and program structures translating those needs into scalable implementation approaches aligned with Clasps platform.

• Build strong relationships with employer stakeholders helping identify internal champions and driving engagement with Clasp programs

• Identify risks early and proactively implement solutions to keep implementations on track and ensure successful launches

• Establish and manage implementation operating cadence including internal coordination partner milestone tracking and progress reporting

• Bridge technical and partner-facing teams by turning platform capabilities and constraints into clear actionable guidance for Partner Success teams and employer partners.

• Translate partner needs into actionable requirements for Product and Operations teams to improve the platform and onboarding experience

• Improve and scale implementation processes and playbooks to support Clasps growing employer partner ecosystem

What Youll Need

• 3 years of experience in implementations onboarding partner success or program management

• Experience managing complex partner or customer implementations

• Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions

• Experience working with enterprise customers or employer partners
  Experience in HR tech fintech education benefits platforms or other regulated industries is a plus

What We Give In Return

• Competitive cash and equity compensation

• Health and dental benefits

• 401(k)

• Commuter benefits

• Flexible PTO

• Opportunities to grow alongside a fast-moving mission-driven team

Salary

The salary range for this position is $100000$130000 annually depending on experience qualifications and industry knowledge.

In addition to the base salary we offer equity participation as part of our compensation package giving eligible employees the opportunity to share in the success and growth of our company.

Closing

If you are a highly driven individual with a passion for building impactful programs and working across teams we want to hear from you. Join us in transforming the future of the workforce and helping unlock educational and career opportunities for diverse talent.

Clasp is committed to building a diverse and inclusive workplace where all employees feel valued respected and empowered to contribute their unique perspectives. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.

Required Experience:

Manager