Intake Coordinator

Intake Coordinator

Contract up to 18 months Full-time (35 hours per week)

Internal/External Posting

The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton is seeking a compassionate and detail-oriented professional to join our team as an Intake Coordinator.

In this role you will be the first point of connection for individuals and families seeking support. You will play a key role in creating a welcoming respectful and person-centred experience helping people feel heard informed and supported from their very first interaction with our organization.

About the Role

As the Intake Coordinator you will receive referrals and connect with care partners and individuals living with dementia to gather important information to help guide their journey with our services. You will complete components of the First Link Standardized Assessment and support data collection to advance health equity.

You will work closely with the Counselling and Navigation team to ensure individuals are connected to the right supports at the right time.

Key Responsibilities

• Respond to email phone and in-person inquiries for support and services
• Provide information about Alzheimer Society programs and services
• Receive and process professional and self-referrals
• Complete portions of the First Link Standardized Assessment
• Gather information about individuals circumstances and support needs in a person-centred non-judgemental manner
• Collect information to support health equity initiatives
• Review privacy confidentiality and consent for service with new clients
• Coordinate completion of consent and communication documentation
• Provide welcome/information packages and follow up within established timelines
• Accurately document client interactions and information in the client database
• Collaborate with the Counselling and Navigation team to ensure appropriate service connections
• Occasionally provide coverage for social recreation programs as needed

Who You Are

You are a confident compassionate communicator who excels at building rapport quickly. You bring a calm organized approach to your work and are comfortable managing multiple priorities in a fast-paced environment.

Youll thrive in this role if you:

• Enjoy being the first point of contact and creating positive first impressions
• Are detail-oriented and comfortable managing administrative processes
• Value a person-centred approach and treat every interaction with empathy and respect
• Work well both independently and as part of a collaborative team

Qualifications

• Diploma or degree in Social Work Social Services Geriatric Care or a related field (or equivalent experience)
• Preference given to regulated professionals in good standing with an Ontario regulatory body

Experience

• Supporting individuals living with dementia and their care partners
• Assessment care planning or service coordination
• Working in healthcare human services or inter-professional environments

Skills & Competencies

• Knowledge of dementia care and person-centred practices
• Excellent interpersonal and communication skills
• Strong organizational and time-management abilities
• Cultural sensitivity and awareness of diversity
• Knowledge of community health and social service systems in the region
• Proficiency in Microsoft Office and client databases

Additional Requirements

• Valid G Class drivers license and access to a reliable insured vehicle
• Vulnerable Sector Police Check (within the last 2 months)
• Membership in a relevant regulatory body is an asset

Working Conditions

This role primarily takes place in office and community settings with travel throughout Peterborough Kawartha Lakes Northumberland and Haliburton. Occasional evening and weekend work may be required.

Our Compensation Package

• Grade 4 position with starting salary commensurate to experience: $22.00 - $25.00 per hour (35 hours per week)
• Access to the Employee Assistance Program (*excludes LTD)
• 15 days annually (prorated for contract roles) accrued monthly in addition to office closure between December 25 and January 1.
• 5 paid and 5 additional unpaid emergency leave days per year
• In the summer months flex time may be used to take Friday afternoons off making the most of the great weather and everything our four counties have to offer.
• Professional development opportunities provided throughout the year to all positions
• Option to work from home 1 day per week
• Healthy work-life balance

Why You Should Join Our Team

The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton is a heart driven family-oriented work place that encourages its employees to maintain a healthy work-life balance. We believe that you can do your best work when you are rested and able to balance both your work and personal obligations.

We strive to maintain a workplace where you can bring your full self to work with an organizational culture that is frequently described as vibrant and fun. You are highly encouraged to bring your sense of humour to work with you.

About the Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton

The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton (ASPKLNH) is a community-based non-profit organization dedicated to improving quality of life for people living with dementia and those who care for them. We deliver evidence-informed programs education and support across a large and diverse region ensuring individuals and families are not left to navigate dementia alone. Grounded in compassion and collaboration we work alongside health and community partners to build capacity drive meaningful change and strengthen dementia-inclusive communities. Our team is mission-driven people-centred and committed to excellence in service advocacy and continuous learning.

How to Apply

For a full position description please contact:

Carolyn Hemminger Operations Manager/HR Lead at

Interested applicants please apply to Equitable Recruitment

The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton recognizes the value and dignity of each individual and ensures everyone has genuine open and unhindered access to employment opportunities free from any barriers systemic or otherwise.

We are dedicated to building a diverse and inclusive work environment where the rights of all individuals and groups are protected and all members feel safe respected empowered and valued for their contributions. Our values include justice and connection and are the guideposts we use for decision-making of all kinds. We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality. We are committed to inclusive barrier-free recruitment and selection processes in accordance with the Human Rights Code and AODA. The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton welcomes those who have demonstrated a commitment to upholding the values of equity and social justice and we encourage applications from First Nations Inuit and Métis Indigenous Peoples of North America Black and persons of colour persons with disabilities people living with dementia care partners and those who identify as LGBTQ2S.

Note: The Alzheimer Society of Peterborough Kawartha Lakes Northumberland and Haliburton does not use Artificial Intelligence to screen assess or select candidate applications.

Disclaimer: This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required by the incumbent may be asked to perform other duties as required.

Required Experience:

Senior IC