Intensive Case Manager New Beginnings (Adult Housing Programs)

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services training and referral to community resources. Ending homelessness on youth one family one individual at a time.

Benefits of working at HELP of Southern Nevada

15 Paid Holidays

Birthday Holiday

Paid sick and vacation time

403B

90% of the employee only premium is paid for Medical Dental Vision and Life Insurance

Employee Assistance Program (EAP)

Hours: Monday - Thursday

Status: Full-Time - Non-Exempt

Reports to: Adult Housing Programs Supervisor

About the Department:

The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life foster self-sufficiency and stability.

Job Summary:

Under the direct supervision of the AHP Supervisor the New Beginnings Intensive Case Manager provides direct intensive case management services to chronically unhoused adults.

• Conduct initial interview/intake and client needs assessments
• Provide case management and supportive services to clients moving into long-term housing
• Create individualized case plans with each adult member of the household based on the clients needs
• Review the clients treatment plan monthly update the clients case plan and track outcomes
• Connect clients with wrap-around services through other programs offered at HELP including Workforce Services Job Readiness Workshops Energy Assistance Program holiday programs etc.
• Connect clients with mainstream programs including but not limited to; Medicare SSI and SSDI
• Provide clients with referrals and resources for other social services and partner agencies
• Meet with clients to complete income calculations and rent requests regularly
• Conduct weekly and semi-monthly home visits
• Provide transportation to clients to for appointments
• Enter case notes into HMIS daily ensuring captivity of clients progress
• Maintain audit-ready files
• Maintain clear boundaries with all clients and providers ensuring ethical standards are not compromised
• Facilitate Life Skills Training sessions for clients as needed
• All other related duties as assigned by management for the needs of HELP of Southern Nevada

The ideal candidate will possess the following knowledge skills and abilities:

• Knowledge of local social service agencies programs and issues as they pertain to the local unhoused population
• Knowledge of applicable statutes ordinances and codes
• Knowledge of social service work interviewing and referral techniques
• Ability to analyze situations exercise appropriate judgement and adopt an effective course of action
• Ability to communicate effectively with persons from a variety of social cultural and economic backgrounds and possess a demonstrated understanding of and sensitivity to culturally diverse populations
• Demonstrate strong written verbal and listening skills along with the ability to independently initiate and respond to various forms of correspondence to all business contacts
• Ability to be flexible adjust to shifting priorities while remaining organized
• Ability to understand and follow all agency policies and procedures
• General computer knowledge and the ability to use Microsoft Office software
• Ability to work flexible hours as required by the client caseload
• Ability to perform accurate mathematical equations calculate clients rent/ utility costs

Required Qualifications:

• Proof of Highschool Graduation or GED
• 2 years experience with data entry compliance or related field
• Previous experience working with unhoused population

Preferred Qualifications:

• Bachelors Degree in Social Work or related field

Required Experience:

Manager