Desktop Engineer

James Hardie

Job Location:

Chicago, IL - USA

Monthly Salary: $ 89400 - 111800

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

James Hardie is the industry leader in exterior home and outdoor living solutions with a portfolio that includes fiber cement fiber gypsum composite and PVC decking and railing products. Our family of trusted brands includes Hardie TimberTech AZEK Exteriors Versatex fermacell and StruXure.

With over 8000 employees and our U.S. operating entities headquartered in Chicago we boast 31 operating sites 6 recycling facilities and 6 research and development centers globally. Powered by a dynamic workforce were united by our purpose of Building a Better Future for All through sustainable innovation a Zero Harm culture and a commitment to empowering our people and communities.

For more information visit .

Summary

The Desktop Engineer will be responsible for providing day-to-day support for end-user computing environments assisting with desktop laptop and mobile device operations across Windows and macOS platforms. This role focuses on learning and supporting standardized tools processes and technologies used to deliver reliable and efficient desktop services across the organization.

The ideal candidate is a motivated self-starter with foundational IT knowledge strong customer service skills and a desire to grow within desktop engineering and endpoint management disciplines.

What Youll Do:

Provide Level 13support for end-user computing issues related to desktops laptops mobile devices and peripherals.

Assistwith deployment configuration and maintenance of endpoint devices using enterprise tools such as Intune JAMFand others(under guidance).

Support operating system builds software installations patching and upgrades for Windows and macOS environments.

Troubleshoot common desktop application and connectivity issues and escalate more complex problems asappropriate.

Assistinmaintainingendpoint standards configurations and compliance with IT policies.

Support user account and device-related activities in Active Directory including basic group membership and access validation.

Participate in documentation efforts by creating or updating standard operating procedures and knowledge base articles.

Work closely with senior desktop engineers and service desk teams to ensuretimelyresolution of incidents and requests.

Delivera high levelof customer service while interacting with end users in person remotely or via ticketing systems.

Participate in after-hoursor on-call support rotations asrequired.

What Youll Bring:

Bachelors degree required preferably in Computer Science or CCNA CompTIA certification.

Minimum of 3 years of experience in managing end points and patching IT Assets
Strong problem solving skills with the ability to troubleshoot complex systems
Ability to work cross-functionally with global teams
Excellent written and verbal communication skills

What Youll Receive:

As of the date of this posting a good faith estimate of the current pay scale for this position is $89400K-$ in the range depends on several factors such as experience skills geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie we recognize that our success depends on our people. Weve worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

Comprehensive low-cost co-pay Health Insurance;medical dental prescription and vision insurance benefits for every 30 hour full-time employee. Insurance starts on day one!
Life insurance
Short-term and long-term disability insurance
401(k) Retirementplan that will match 100% of employees saved dollars up to the first 6% of your salary
11 paid holidays per year
Paid vacation
(Paid sick leave)
Wellness Program Employee Assistance Program Parental Leave
Employee Stock Purchase Plan
Community Involvement & Sustainable Solutions
Click here to learn more about our benefits

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James Hardie Building Products Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color gender sex age national origin religion sexual orientation gender identity/expression genetic information veterans status marital status pregnancy disability or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits including but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties responsibilities and qualifications may be required and/or assigned as necessary.

Required Experience: