Client Services Manager | Full-Time | The Classic Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Client Services Manager will support and is an expert on all things related to corporate partner and premium client collaboration with the Director of Partnerships and Premium Seating Manager the team member plays a key role in creating a great experience for current corporate partner and premium addition to day-to-day responsibilities.

This role pays an annual salary of $50000-$60000 and is commission eligible

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until May 29 2026.

This position on our Global Partnerships team is located at The Classic Center & Akins Ford Arena in Athens GA.

• Responsible for providing service and support of all corporate partner and premium clients toward the goal of achieving account satisfaction and retention/contract extension.
• Develop and maintain relationships with clients and prospects to capitalize on upsell referral and other sales opportunities to maximize revenue
• Will work closely with Director of Partnerships and Premium Seating Manager to help achieve annual revenue goals for the property and be successful in achieving own goals.
• Assist Premium Seating Manager with selling premium seating primarily focusing on annual packages for club seats and single-event suite rentals for hockey games and concerts.
• Sell Premium Packages as it relates to special events and concerts
• Responsible for group ticket sales for hockey family shows concerts and theater events
• Responsible for securing single event sponsorships and one-off activations
• Prospect new leads and conduct cold calls/outreach as a way of securing appointments to sell open inventory.
• Serve as the primary premium services manager on duty during Akins Ford Arena events. Must be knowledgeable about all agreements and ensure all service staff are trained to answer questions and resolve issues using that knowledge.
• Participate and ensure premium service team members are well-trained in Akins Ford Arena guest service training
• Being available for select sales presentations when warranted/needed.
• Responsible for servicing all clients through various means including direct contact newsletters corporate partner gatherings etc.
• Responsible for creating new client initiatives to better serve all clients and partners.
• Responsible for assisting in the design of sales proposals and presentations for potential premium and corporate partners.
• Work with suite concierges box office staff as it relates to partnership inventory. Work closely with the Box Office Event Services Marketing Catering and Operations teams to help ensure that current clients receive superior service and fulfillment of each contract.
• Assit with internal communications by coordinating and setting an agenda for Department Head Meetings sharing signed agreements with appropriate parties contracting single event rentals and handling communication with clients leading up to events.
• Responsible for creating season recap of season for corporate partners.
• Responsible for attending local networking events as a representative of the venue and organization
• All other duties as assigned

• 3-5 years of previous experience in similar working environment
• Experience in the marketplace preferred
• Proven track record of managing partnership inventory and/or sales agreements
• Bachelors degree from an accredited college or university with major course work in sales public relations business administration hospitality management or other related field
• Computer proficiency in Microsoft Work Excel and PowerPoint
• Strong written and verbal communications skills
• Ability to work a flexible schedule including evenings weekends and holidays is required
• Outstanding communication skills are essential for interactions with clients operational leaders and other senior executives.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.