Case Manager – Displacement Prevention

El Buen Samaritano

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who We Are
For more than 35 years El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access health literacy and education programming El Buen serves more than 30000 individuals annually. The organization is recognized as both a direct service provider and a systems leader in building equitable pathways to health education and economic stability.
Visit our website to learn more about our organization:

Job Purpose: The Case Manager Displacement Prevention delivers intensive resident-centered case management for El Buens Displacement Prevention Navigator Program. This role is responsible for assessing household needs identifying displacement risk developing stabilization plans and coordinating services that help residents remain safely housed and connected to supports that strengthen long-term stability.
The Case Manager works closely with Community Health Navigators (CHNs) the Field Manager and internal and external partners to ensure that residents move effectively from outreach and screening into coordinated case management financial assistance referrals follow-up and case closure. This position supports high-quality culturally responsive trauma-informed service delivery grounded in housing stability trust and continuity of care. This role focuses on supporting high-risk households through a structured data-driven and trauma-informed approach to prevent displacement and promote long-term housing stability.
The Case Manager works closely with program leadership and the Data Analyst to ensure documentation reporting requirements and continuous quality improvement processes are met in alignment with City contract requirements and program goals.

This is a full-time exempt position based at El Buen headquarters generally Monday through Friday 8:00 a.m.5:00 p.m. The role may require occasional evening or weekend work for community events follow-up activities trainings or program deadlines. Following a three-month probationary period employees are eligible to work one day per week remotely in accordance with organizational policy. Employees are expected to attend all staff training professional development activities and in-person organizational events.

Scope

Provides direct case management and stabilization support for El Buens Displacement Prevention Navigator Program ensuring activities align with City contract requirements approved workplans and program timelines.
Conducts intake eligibility review assessment stabilization planning referral coordination follow-up and case closure for households at risk of displacement.
Coordinates access to financial assistance internal services and external community-based resources to address housing-related and other immediate stabilization needs.
Ensures consistent application of program protocols including screening review case documentation referral pathways follow-up procedures and coordination with outreach and engagement functions.
Partners with Community Health Navigators (CHNs) the Field Manager program leadership and the Data Analyst to support continuity of care data quality reporting readiness and continuous quality improvement.
Supports resident participation in program activities including community events tabling and other access points that connect households to case management and prevention services.

Essential Functions:
Intake Assessment & Stabilization Planning (30%)

Receive and manage referrals from Community Health Navigators (CHNs) outreach staff partners and other program entry points.
Conduct intake eligibility review and comprehensive assessments using the Displacement Prevention Screening Tool Social Determinants of Health (SDOH) frameworks and other program tools.
Evaluate displacement risk and household needs and prioritize residents based on level of urgency barriers and stabilization needs.
Develop individualized stabilization plans within established program timelines and ensure plans address housing financial health and other social needs.
Prepare residents for service connection by explaining available supports setting next steps and ensuring understanding of case management processes.

Case Management & Service Coordination (30%)

Provide intensive case management and ongoing support to households at risk of displacement using a culturally responsive resident-centered and trauma-informed approach.
Coordinate and track financial assistance in compliance with program policies eligibility requirements documentation standards and timelines.
Facilitate referrals to internal and external services including legal support benefits access food access workforce education and health-related resources and support warm handoffs when appropriate.
Maintain ongoing communication with residents to support engagement problem-solving and progress toward stabilization goals.
Participate in community events tabling and other outreach-connected access points to help residents understand available services and connect to case management support.

Follow-Up & Outcome Tracking (15%)

Conduct structured follow-up with residents at key intervals and throughout active service periods to monitor progress barriers and changing needs (key intervals 30 60 90 days and at 6 months as applicable).
Track resident progress toward stabilization goals and update plans referrals and supports as needed. Reassess residents needs and adjust stabilization plans as necessary.
Determine appropriate case closure transition or re-engagement based on resident outcomes follow-through and program protocols.
Support continuity of care by coordinating next steps with residents CHNs and partners when additional follow-up or re-connection is needed.

Documentation & Data Management (10%)

Maintain accurate timely and complete documentation in Apricot and other required systems for intake assessments services referrals financial assistance follow-up and case outcomes.
Collect and document required demographic and socioeconomic information including race income level homeownership status and education level in accordance with City reporting requirements.
Support monthly reporting readiness by ensuring case records service data and outcome documentation are complete current and audit-ready.
Ensure compliance with program documentation standards data quality expectations confidentiality requirements and reporting deadlines.

Collaboration & Case Coordination (10%)

Work closely with Community Health Navigators (CHNs) the Field Manager and program staff to ensure seamless transition from outreach and screening into case management services.
Participate in case conferencing team meetings and continuous quality improvement activities to strengthen coordination responsiveness and service quality.
Coordinate internal referrals across El Buen programs and communicate effectively with partner organizations to support closed-loop referrals and continuity of care.
Escalate higher-risk resident concerns service barriers and coordination issues in accordance with program protocols and supervisory guidance.

Other (As Assigned) (5%)

Participate in cross-department initiatives staff meetings trainings planning sessions and community events aligned with program goals.
Support El Buens emergency response or community stabilization efforts when needed and as assigned.
Perform other duties as assigned.

The responsibilities listed reflect the core scope of work. A full job description including detailed expectations will be provided during the hiring process.

QUALIFICATIONS AND COMPETENCIES
At El Buen manager-level staff are responsible for ensuring that operations are safe reliable and aligned with the organizations mission and service delivery goals. The Facilities Manager plays a critical role in maintaining the physical environment that enables effective programming staff productivity and community engagement.

Required Education & Experience

Bachelors degree in social work public health human services or a related field required (or equivalent experience).

Minimum of three (3) years of experience in case management social services housing stability or a related field.
Experience supporting residents or families with multiple service needs barriers to stability or crisis-related concerns.
Bilingual in English and Spanish required.
Experience working with low-income immigrant or underserved populations.
Valid Texas drivers license and ability to travel locally.

Skills & Abilities

Strong case management and service coordination skills including assessment planning documentation follow-up and problem-solving.
Knowledge of housing instability eviction prevention displacement risk factors and community-based stabilization resources.
Experience with Social Determinants of Health (SDOH) and client screening or assessment practices.
Strong communication relationship-building and client engagement skills with residents in high-stress situations.
Ability to manage complex cases competing priorities and time-sensitive service coordination in a fast-paced environment.
Ability to manage emotionally complex situations and high-stress resident interactions.
Ability to analyze case information and use sound judgment to determine appropriate service pathways follow-up and escalation.
Proficiency in Microsoft Office Suite (Word Excel Outlook PowerPoint) and case management or documentation systems such as Apricot.

Preferred Qualifications

Experience with displacement prevention rental assistance eviction prevention or housing stabilization programs.
Community Health Worker (CHW) certification preferred or familiarity with CHW-informed service approaches.
Experience working with City-funded or government-funded programs and related performance or reporting requirements.
Experience coordinating financial assistance wraparound services or warm handoffs across multiple service providers.
Familiarity with coordinated referral systems closed-loop referrals and community partner engagement models.
Knowledge of local community resources and service networks.

What We Can Offer You for All Your Hard Work:

Comprehensive health coverage (medical dental vision) witha minimum 85% of the employee medical premium covered by the Organization
A 403(b)-retirement plan is offered for which you will be immediately eligible.
- El Buen will match employee contributions dollar for dollar up to 4%
- El Buen will make a retirement contribution of 5% of earnings (must enroll)
Employer paid Short-Term and Long-Term Disability
Flexible Spending Accounts
Professional Development Opportunities
Time Off Including
- 8 paid holidays are observed each year plus Rest Days Thanksgiving Week (Fall Break) and Rest Days during Winter Break in December (up to 10 days) through New Years Day
- Accrual of a total of 80 hours annual vacation time
- Accrual of 1 day of sick leave per month of service (12 days per year)

Safeguarding certification is required to work as an employee at El Buen Samaritano Episcopal Mission (El Buen) an institution of the Diocese of Texas. The steps in this process help to protect the individuals who are employees; the children youth or vulnerable adults with whom you serve and the institution (El Buen) where you work. Our goal is to make El Buen a safe place where each person is treated with care and respect.
Criminal background check will be conducted on all final candidates.

The qualifications and physical demands listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.

Job Type: Full-time
Annual Salary: $55000

Please no phone calls emails or recruiters.

Required Experience:

Manager

Who We AreFor more than 35 years El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access health literacy and education programming El Buen serves more than 30000 individuals annually. The organiz...

Provides direct case management and stabilization support for El Buens Displacement Prevention Navigator Program ensuring activities align with City contract requirements approved workplans and program timelines.
Conducts intake eligibility review assessment stabilization planning referral coordination follow-up and case closure for households at risk of displacement.
Coordinates access to financial assistance internal services and external community-based resources to address housing-related and other immediate stabilization needs.
Ensures consistent application of program protocols including screening review case documentation referral pathways follow-up procedures and coordination with outreach and engagement functions.
Partners with Community Health Navigators (CHNs) the Field Manager program leadership and the Data Analyst to support continuity of care data quality reporting readiness and continuous quality improvement.
Supports resident participation in program activities including community events tabling and other access points that connect households to case management and prevention services.