Service BDC Representative
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Job Location:
Evanston, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Service BDC plays a critical role in managing inbound and outbound communication with service customers. This position is responsible for handling incoming calls setting appointments performing follow-up activities and supporting CSI (Customer Satisfaction Index) efforts to ensure every customer receives a five-star experience.
If you are organized customer-focused and thrive in a fast-paced environment we want to hear from you!
Key Responsibilities
- Answer all incoming service calls promptly and professionally
- Schedule and confirm service appointments
- Perform outbound calls for appointment reminders follow-ups and declined service opportunities
- Conduct CSI follow-up calls and address customer concerns
- Re-engage inactive customers and support retention efforts
- Maintain accurate customer records in CRM
- Coordinate with Service Advisors and Service Manager to ensure smooth workflow
- Meet or exceed daily weekly and monthly performance goals
Qualifications
- Previous BDC call center or automotive service experience preferred
- Strong phone presence and communication skills
- Customer-service oriented with a positive attitude
- Comfortable with outbound calling and follow-up
- Ability to multitask in a fast-paced environment
- Basic computer and CRM proficiency
- Strong organizational skills and attention to detail
Required Experience:
Unclear Seniority
About Company
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