Lead Business Systems Analyst, Sales Systems

About Pinterest:

Millions of people around the world come to our platform to find creative ideas dream about new possibilities and plan for memories that will last a lifetime. At Pinterest were on a mission to bring everyone the inspiration to create a life they love and that starts with the people behind the product.

Discover a career where you ignite innovation for millions transform passion into growth opportunities celebrate each others unique experiences and embrace theflexibility to do your best work. Creating a career you love Its Possible.

At Pinterest AI isnt just a feature its a powerful partner that augments our creativity and amplifies our impact and were looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities well explore your foundational skills and how you collaborate with AI.

Through our interview process what matters most is that you can always explain your approach showing us not just what you know but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

As a Lead Business Systems Analyst on the Revenue Tech & Innovation team you will serve as a strategic leader across Pinterests sales systems landscape driving scalable process workflow and systems solutions that enable the business to grow efficiently. You will own a portfolio of process areas and technology capabilities across Salesforce and adjacent sales technologies and partner closely with cross-functional stakeholders to define roadmaps solve complex business challenges and improve seller productivity globally.

This role is well suited for someone who thrives in ambiguity brings strong judgment to complex business and technical decisions and can independently translate strategy into execution. You will lead large high-impact initiatives from problem definition through rollout while setting a high bar for solution quality extensibility and operational effectiveness. You will also help shape how Pinterest evaluates and adopts emerging capabilities including AI across the sales tech stack.

What youll do:

• Lead complex global business systems initiatives across Salesforce and related sales technologies such as Highspot Gong and Sales Navigator from discovery and process design through testing deployment and adoption.
• Own a portfolio of sales process areas and technology capabilities identifying opportunities to improve workflow efficiency scalability and business impact.
• Partner with Sales Sales Operations Revenue Operations IT Product and other cross-functional stakeholders to define priorities align on tradeoffs and deliver solutions that support strategic business objectives.
• Develop and drive 1218 month execution roadmaps for your process area or technology domain translating strategic priorities into actionable projects milestones and success measures.
• Analyze complex and ambiguous business problems evaluate operational and systems data and recommend scalable solutions that balance immediate business needs with long-term maintainability.
• Design high-quality process and workflow solutions that can serve as a model for extensibility efficiency and strong user experience.
• Build frameworks documentation and operating mechanisms that enable effective execution across cross-functional teams and improve delivery quality at scale.
• Identify and assess emerging AI capabilities across the sales tech stack; prioritize high-impact use cases lead pilots and drive adoption through stakeholder partnership enablement and measurement of business outcomes.
• Facilitate discussions and decision-making across stakeholders to resolve project operational or systems issues with minimal oversight.
• Monitor project and program outcomes through clear metrics and milestones incorporating feedback loops to continuously improve solutions and adoption.
• Partner with external vendors as needed to evaluate performance support accountability and help inform ongoing systems strategy and investment decisions.
• Act as a trusted thought partner and subject matter leader guiding others and raising the bar for business systems analysis process design and execution excellence.
• Identify opportunities to apply AI across sales systems and workflows to reduce manual work improve data quality and increase seller productivity.
• Partner with business and technical stakeholders to evaluate pilot and scale AI-enabled capabilities across Salesforce and the broader sales tech stack.
• Define success metrics for AI use cases monitor adoption and business impact and iterate based on user feedback performance data and operational outcomes.
• Establish best practices and governance for AI-enabled workflows including change management user enablement and responsible adoption.

What were looking for:

• 10 years of experience in business systems analysis sales systems revenue technology or a related field with a track record of driving operational scale through systems and process improvements.
• Demonstrated experience leading large-scale highly complex initiatives that require deep analysis sound judgment and strong cross-functional execution.
• Experience owning a functional domain process portfolio or technology capability and translating business strategy into roadmaps projects and measurable outcomes.
• Strong expertise in requirements gathering process/workflow design systems analysis testing implementation and change management.
• 6 years of hands-on experience with Salesforce or a comparable CRM platform; strong familiarity with sales workflows and broader go-to-market systems preferred.
• Experience identifying prioritizing and implementing AI-enabled use cases in the sales tech ecosystem including pilot design stakeholder alignment change management and measurement of business impact.
• Strong analytical and problem-solving skills including the ability to evaluate variable inputs navigate ambiguity and recommend practical scalable solutions.
• Proven ability to influence prioritization sequencing scoping and tradeoff decisions across cross-functional stakeholders and leaders.
• Excellent communication skills including the ability to synthesize complex information drive alignment and communicate clearly with technical and non-technical audiences.
• Strong project and program leadership skills including experience building execution plans defining success metrics and managing delivery across multiple workstreams.
• A high degree of independence paired with the ability to guide support and elevate others through strong partnership and leadership.
• A thoughtful user-centric mindset and a passion for building solutions that improve internal workflows and business outcomes.
• Experience identifying evaluating and implementing AI-driven use cases in business systems sales operations or go-to-market workflows.
• Ability to assess AI solutions pragmatically including business value workflow fit scalability data dependencies and adoption risks.
• Experience partnering with cross-functional stakeholders to pilot AI capabilities drive change management and measure impact through clear operational and business metrics.
• Salesforce Administrator Certification preferred; Salesforce Advanced Administrator and/or Salesforce Developer certifications are a plus.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration 1-2 times/month and therefore needs to be in a commutable distance from the SF or NY office.

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