Event General Manager San Francisco

Hey there!
Were Fever the worlds leading tech platform for culture and live entertainment.

Our mission To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach were revolutionizing the way people engage with live entertainment.

Every month our platform inspires over 300 million people in 55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology helping them scale innovate and enhance their events to reach new audiences.

Our results Weve teamed up with major industry leaders like Netflix F.C. Barcelona and Primavera Sound presented international award-winning experiences and are backed by several leading global investors! Impressive right

To achieve our mission we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience

Now lets discuss this role and what you will do to help achieve Fevers mission.

ABOUT THE ROLE

The General Manager role is responsible for end-to-end management of Aura in San Francisco. You will be the operational owner and accountable for ensuring world class operational execution exceptional customer service and financial efficiency.

Based in San Francisco the General Manager will sit within the local site Management Team and report directly to the Fever Originals Local team. You will be at the helm youll drive daily local operational decisions and lead your team in ongoing budget and operational optimization efforts. Youll also actively work towards building the brand within the city through community partnerships and private events.

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners.

Salary range - $70-80k USD attractive bonus component on top for strong performance.

GENERAL RESPONSIBILITIES:

Community Development & Customer Service

• Manage group bookings strategy and execution including closing to inbound leads and conducting outbound lead generation efforts in the market.
• Develop and implement programming ideas to drive attendance and revenue (e.g. special events corporate partnerships themed experiences).
• Maintain a customer-first culture ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships as well as support local outreach efforts.
• Act as the public face of the venue ensuring brand consistency and excellence in execution.

Operational & Experience Management:

• Lead day-to-day venue operations ensuring a smooth safe and high-quality guest experience across all sessions.
• Manage schedule and delegate responsibilities to on-site staff; run sessions as needed to lead by example in this hands-on role.
• Conduct staff briefings and communicate updates from management to the team.
• Support onboarding training and mentoring of new team members.
• Coordinate staffing and vendor schedules (ambassadors managers security parking tech and external vendors) within budget.
• Manage staff payroll ensure accurate timecards and complete daily and weekly staff reporting.
• Implement and uphold safety procedures weatherization plans and compliance with all local state and federal regulations.
• Act as the liaison between the venue partners and Fever working closely with the Producer and Project Manager to maintain show quality throughout the run.

Budget & Business Management:

• Manage an efficient operations budget tracking costs staffing maintenance and consumables.
• Prepare and deliver regular and accurate performance and budget reports to the Fever management team.
• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.
• Assess key business metrics such as labor efficiency revenue per visitor and overall profitability.
• Oversee inventory control and reorder supplies as needed.

SKILLS & REQUIREMENTS:

• 5 years of experience in operations hospitality live entertainment franchise management or a related industry.
• Comfort in driving group sales efforts including responding to inbounds and driving outbound efforts
• An understanding of budgeting and controlling expenses and retail operations including the ability to diligently track ongoing expenses
• Leadership and management skills and ability to communicate effectively in oral and written communication
• Excellent planning and organizational skills; ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
• Friendly energetic and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings weekends and holidays may be required).
• Proficiency in Google Suite (e.g. sheets / excel)
• Strong commitment to equity diversity inclusion and accessibility; with the ability and commitment to work with diverse groups in terms of gender expression race sexual orientation religion ability age class and immigrant status

Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!