Senior Business Analyst, Customer Service

JOB DESCRIPTION:

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier happier a global leader in diabetes care Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan so were committed to continuous improvement in the way patients and professionals measure track and analyze glucose levels.

This role is 100% onsite in Alameda.

What Youll Work On

• Maintenance of warranty orders within ADCs ERP system SAP as necessary.

• Monitor weekly inventory reports to prevent out of stock.

• Monitor weekly reports and troubleshoot orders which are not fulfilled.

• Respond to internal & external customer inquiries regarding customer service & logistics issues. Research issues in Salesforce and SAP.

• Send advance ship notice to warehouse.

• Create weekly return kit orders.

• Participate in weekly meeting with Abbott Back-office Team meetings.

• Analyze weekly & monthly reports to ensure we meet KPI.

• Create PowerPoint slides for monthly KPI meetings and adhoc reports.

• Plan organize and prioritize own daily work routine to meet established schedule/deadlines.

• Work with cross-functional teams within the division and across divisions (Demand Planning Finance Transportation etc.)

• All work efforts must meet compliance with applicable Corporate and Divisional Policies and procedures.

Required Qualifications

• Associates degree
• 4 years of relevant work experience
• Advanced skills in Excel (analyze large dataset vlook-up pivot etc.) required
• Proficiency in PowerPoint Microsoft Office/Outlook

Preferred Qualifications

• Detail oriented and high accuracy
• Ability to multitask prioritize and meets deadline in a timely manner
• Possess experience using ERP system(s) (SAP preferred) and Salesforce
• Work experience in a procedurally controlled business environment and working with multiple vendors/partners

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on LinkedIn at and on Facebook at

The base pay for this position is

In specific locations the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

Senior IC