Account Manager, GFO Banking

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

We have a balanced hybrid working model to ensure you get the flexibility you needand the successful candidate will spend their time between working in the office and working from home.

The Global Family & Private Investment Offices team (GFO) is a sales and client servicing group within the Wealth Management division specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets) their charities and foundations. Given their wealth these families act like institutions but require a personal and high touch approach as well as the highest level of discretion. Our families wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments they often take a broad range of products and services from Northern Trust including asset servicing (custody) fiduciary fund administration investment management and banking/credit.

The Account Manager will be responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients. Identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements using creative and proactive measures.

Banking Support:

Works with bankers relationship managers and account managers to support daily client banking needs supporting all banking products and services. Acts as banking contact for service team.

Processes daily transactions as required by the client including but not limited to communication of complex loan pricing loan borrowings loan payments requests for funds under established lines of credit.

Assists with creating and implementing complex baking structures including treasury management services.

Directs set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.

Interacts with partners in various operating areas to ensure accurate processing to resolve issues and to research client inquiries.

Custody Support:

Coordinates the account administration which may include a focus on asset servicing trust administration banking investment manager or consultant activities.

Coordinates the daily execution of client requests communicating progress status with clients vendors and the internal service team regularly.

Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.

Maintains internal documented procedures for assigned client relationships including special procedures.

Works with relationship managers in developing/identifying additional business preparing for client meetings and coordinating the service team.

Ensures accurate set up and review of fees.

1. Expected to use some initiative but refer more complex problems to managers/experts

2. May have direct interaction with committees clients and/or Senior Management

3. Carries out complex activities with significant financial client and/or internal business impact

4. More technically sound in area of expertise and has broader knowledge of other areas

5. Delivers a work product that requires less revision

6. Able to facilitate discussions and reach decisions

7. Works effectively as a team member but also independently

8. Works toward becoming proficient in all areas of the job

9. Completes administrative functions/special projects as needed or requested

The successful candidate will have:

Knowledge of trust/banking products and services usually acquired through related work experience is required to service client and administrative needs.

Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline time-critical environment.

Excellent verbal and written communication skills are required.

Critical thinking analytical and problem-solving skills are needed to identify and resolve client inquiries.

A College or University degree and/or 2-5 relevant experience in trust/banking operations experience is preferred.

Client servicing experience and proven work record.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.