Were building the company which will de-risk the largest infrastructure build-out in history.

When people finance GPU clusters the datacenters housing them and the infrastructure powering them they need offtake - meaning someone has signed a contract to lease the cluster for a period of time before its even built.

Financing a GPU cluster is inherently risky since margins are thin and volumes are huge. Lenders dont want to take on the risk that cluster developers cant repay their loan and cluster developers really dont want to risk not selling their cluster. As a result risk is offloaded to the customer using fixed-price long-term contracts.

If you dont mitigate this customer risk theres a bubble. This isnt SaaS anymore - application layer companies sign multi-year contracts for computer and inference but sell to customers on monthly subscriptions. If you mess up a purchase its game over: a minor shift in your revenue growth rate might mean the difference between profit or bankruptcy. But what if companies could exit their contract by selling it back to the market

Otherwise as AI scales compute only becomes available to folks who can effectively take on that risk. A 2-person startup in a San Francisco Victorian cant realistically sign a 5-year take or pay contract on $100m supercomputers. But they may be able to buy the month of liquidity that someone else sold back.

So thats what we make: a liquid market for GPU offtake.

About the role:

This is a hybrid role that is part technical and part customer-facing. Youll be the first point of contact for our customers and the most knowledgeable person in the company about each customers unique needs. Youll help triage customer issues and work closely with the rest of engineering to automate solutions. Youll champion customer needs within the company and build the flywheel that feeds customer feedback back into our products. This role requires a full-time in-person presence at our SF office (Monday to Friday).

This role may be a good fit for you if

• You have 4 years of experience in customer-facing technical support or solution architecting

• You have experience working in HPC/GPU compute infrastructure

• Have experience deploying and configuring orchestration systems like SLURM and Kubernetes

• You have experience with Linux virtualization

• Have worked with high-performance networking like InfiniBand and RoCE

• Have experience with high IOPs filesystems like Weka and Vast.

• Have deep experience with the NVIDIA ecosystem including driver installation and troubleshooting

Bonus points if

• Youre comfortable automating tasks using Python and shell scripts

• Youve deployed GPU workloads either for training or inference

• Have worked with large-scale HPC deployments (>1000 GPUs)

How your time may be spent

• Serving as a technical touch point for customers

• Creating and updating documentation on our platform

• Creating internal processes for customer ticketing and architecting our support stack

• Working with the Systems team to integrate customer feedback into the product

• Handling customer issues or triaging them to the right person inside the company

Benefits

Generous equity grant

Team members are offered a competitive salary along with equity in the company

Visa Sponsorships

Yes we sponsor visas and work permits

Retirement matching

We match 401(k) plans up to 4%

Medical dental & vision

We offer competitive medical dental vision insurance for employees and dependents and cover 100% of premiums

Time off

We offer unlimited paid time off as well as 10 observed holidays

Parental leave

We offer biological adoptive and foster parents paid time off to spend quality time with family

Daily lunch

We cover lunch daily for employees

Unlimited office book budget

You can buy as many books for the office as you want

The San Francisco Compute Company is committed to maintaining a workplace free from discrimination and harassment.

We make employment decisions based on business needs job requirements and individual qualifications without regard to race color religion belief national origin social or ethical origin age physical mental or sensory disability sexual orientation gender identity or expression marital status civil union or domestic partnership status past or present military service HIV status family medical history or genetic information family or parental status including pregnancy or any other status protected by law.

We welcome the opportunity to consider qualified applicants with prior arrest or conviction records. Our commitment to diversity includes hiring talented individuals regardless of their criminal history in accordance with local state and federal laws including San Franciscos Fair Chance Ordinance and Californias ban-the-box laws.

If you require reasonable accommodation for any reason please reach out to us at

Required Experience:

Staff IC