Office Associate II Supervisor

If you are a current State of Maine employee please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the States career page and indicate on the application that they have previously worked for the State.

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Department ofHealth and Human Services (DHHS)

Opening Date: April 16 2026

Closing Date:April 30 2026

Job Class Code:6543

Grade:15 (Admin Svcs)

Salary:$18.73 $26.98 per hour*

*This is inclusive of a 2.50% recruitment and retention stipend

Position Number:02023-1181

Location:We have a current vacancy in our Rockland office.

Core Responsibilities:

In this position you will report to and perform a broad range of advanced administrative duties in support of the Rockland Office of Child & Family Services. You will supervise other office staff and will be responsible for overseeing the administrative duties of the Rockland office working with a variety of staff to complete this work. To be successful you will need to exercise independent judgment and initiative in completing your daily duties and use discretion in processing confidential information.

Duties include but are not limited to:

Answering phone calls and directs inquiries and concerns to the Program Administrator and Supervisors from various families resources community agencies and constituents.

Documenting meetings notes decisions and providing those to the Program Administrator Supervisors.

Developing and maintaining databases spreadsheets and workflow processes regarding critical OCFS processes and projects for the Program Administrator and Supervisors.

Monitor and answering correspondence and emails for the Program Administrator and office staff.

Assisting OCFS staff constituents and consumers with concerns reports and compliance requirements.

Minimum Qualifications:

Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I Office Assistant II and Office Associate I.

The background of well-qualified candidates will demonstrate the following competencies:

Exceptional oral and written communication skills.

Exceptional organizational and planning skills.

A demonstrated commitment to timely and efficient customer service skills.

Ability to prioritize and multi-task in a fast-paced environment

Skilled in the use of Excel Outlook Microsoft Word and other office technology/equipment.

Please submit a cover letter addressing your skills and/or prior experience in each of the areas above.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The Office of Child & Family Services (OCFS) within DHHS is responsible for ensuring the safety permanency and well-being of children and families through community networks local resources and life-long family connections throughout Maine.

Application Information:

For additional information about this position please contact Melinda Frappier at

To apply please upload a recent resume (if available) and cover letter addressing each of the preferred skills/experience areas above.

Please submit all documents or files in PDF format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).

• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding non-birthing and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.